Global Process Expert Customer Master Data

Sanofi; España; Híbrido; EUR 90.000 - 115.000; Jornada completa

Descripción de la vacante

Sanofi seeks a Global Process Senior Expert - Customer Master Data to own focused CMD responsibilities within the O2C scope. The role drives core model design, documentation and cross-regional collaboration to harmonize customer master data practices.

It involves change management and continuous process improvement across Europe, North America and other regions. The position is part of the Order To Cash governance, reporting to the Global Process Lead for Customer Master Data, with a focus on

Formación

• Master data management within Order to Cash processes.
• Experience designing and improving core model processes.
• Ability to drive change and promote best practices across regions.

Responsabilidades

• Contribute to design, development, maintenance and optimization of core model processes.
• Own and maintain core model documentation and process maps.
• Collaborate on policy changes to support standardized processes.
• Promote simplification and efficiency improvements across CMD.
• Coordinate with regional/local leads to adopt core processes.

Conocimientos

Master data management

Process design

Change management

Descripción del empleo

Job title: Global Process Senior Expert - Customer Master Data

Location: Barcelona / Hungary

Flexible working: 60% office / week

Job type: Permanent Full time

About the job

Our Team:

Our Order to Cash (O2C) team aims for excellence, equipping Sanofi with a robust core model, seconded with best of breed digital solutions embedding artificial intelligence and machine learning functionalities.

Our international presence, our ambition to become a global reference player for all order to cash related processes mean that our team works on a variety of projects with opportunities for a rich mix of work. This leads to a challenging and stimulating professional experience full of growth and learning.

Business Operations is a Global organization of Sanofi providing end to end services to all geographies in Europe, North America, China, JPAC & International regions and covering Global Procurement services, Operations and transition management, Medical activities hub, People services, and Global Finance services. Global Finance services hosts the following service lines O2C, A2R, Financial sanctions compliance.

Over the past two years, Global Finance Services has doubled in size and increased its scope.

As one department within Business Operations, we're also part of something much bigger. This provides opportunities for learning, growing, job moves and a diversified, fulfilling career.

Order To Cash (O2C) service line, one of the pillars of Business Operations Finance servcies, is currently covering the following areas of the Customer Invoice to Cash (Ci2C) process:

• Credit Management
• Collections & Account Receivables management
• Cash Application
• AR Monthly closing and Reporting

To build an integrated end-to-end order to cash process under one single organization it will be extending its scope to the following Order to Serve sub-processes:

• Customer Master Data, Pricing & Commercial conditions
• Claims & Disputes Management
• Order Management

Our function at a glance:

Our O2C team to handle the following activities:

• 1. Master data Management
• 2. Sales orders Management
• 3. Requests and Disputes Management
• 4. Credit Risk and Credit Data Management
• 5. Collections and Customer Contact Management
• 6. Cash Application and Receivables Management
• 7. AR related Month-end Closing, Reporting and Non-trade Invoice Management

These operations are critical for customers & patients products fulfillment, accurate accounting, generating cash flow, customer satisfaction

Following a recent team evolution and internal reorganization, we are looking for a Global Process Expert - Customer Master Data to take ownership of a focused and strategically critical set of responsibilities within the CMD scope.

Under the management of the Global Process Lead, this role is in charge to drive specific topics, projects contributing to Core model enhancements and deployments. This role will be instrumental as well in the continues improvement area improving core model adherence, global initiative allowing better efficiencies and best in class practices.

In close collaboration with Regional/Local leads, this role provides the support, coaching & facilitation to allow the Regional/Local teams to successfully adopt/adhere consistently to the core processes. In addition, process efficiency should be continuously improved by promoting and sharing best practices and performance mindset.

Global Process Expert - Customer Master Data acts the core model guardian in the coordination of activities to ensure best and harmonized practices are adopted by all Local /Regional teams. He/She handles smooth change management among Local /Regional teams, identifies risks and discrepancies and develops adequate actions plans to mitigate them, recommends improvements, and monitors till implementation.

As part of O2S GPO team, Global Process Expert - Customer Master Data and reporting to Global Process lead Customer master data contributes to execute its strategy related to Global projects implementation as well as process simplification and optimization.

Main responsibilities:

1) Core model

• Contribute to the Design, development, maintenance, simplification, optimization, and improvement of core model processes in collaboration with regional leads and Customer Master Data Global Process Lead. Processes in Customer Master Data management area include Customer creation and maintenance, Cleanup of inactive customers, transactional Master Data influencing the order process (transportation group, rounding, ...), Transfer price integration and ICO flow preparation
• The Core Model mainly comprises processes, technology landscape, RACI, interaction model business rules and CMD KPI's
• Own and maintain core model documentation including GOPs (Global Operating Procedures), Playbooks, Signavio process maps, and DTPs (Desktop Procedures)
• Collaborate on the change in definition in policies and procedures supporting optimized and standard processes
• Propose actions to accelerate simplifica