Global PARP Quality Manager - Delivery Excellence

Amazon; Madrid; Presencial; EUR 90.000 - 130.000; Jornada completa

Descripción de la vacante

Amazon Spain Services, S.L.U. invites applications for a Senior Quality Manager at the Amazon Pick Up and Return Point (PARP). The role focuses on reducing delivery defects, improving customer experience, and leading strategic initiatives across local and EU operations.

You will partner with product, tech and field teams, manage end-to-end quality processes, and present to senior leadership. English fluency, strong data analysis, Excel/SQL skills, and experience in quality or operations are

Formación

• Experience using Microsoft Excel to manipulate and analyze data.
• Experience with SQL.
• Experience conducting sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations.
• Experience defining, refining and implementing sales processes, procedures and policies or equivalent.
• Experience in business-process design or equivalent.
• Experience presenting to senior leadership.
• Experience in quality or customer-facing role.
• Bachelor's degree, or MS degree.
• Speak, write, and read fluently in English.

Responsabilidades

• Own and execute on opportunities for improving quality and customer experience — including driver delivery processes and counter associate operations — and reducing customer attrition through data analysis across the assigned Pick-up Point network
• Lead strategic projects with both local and worldwide scope, including new product and feature launches, process improvements, and geographic expansion within the EU region
• Partner with the global Quality Management function and worldwide teams to innovate on behalf of the business, develop best practices, and ensure learnings are scaled globally
• Drive strategic engagement with internal and external partners, both locally and across international stakeholders in different time zones and geographies
• Own and contribute to regular reporting on business performance (WBR/MBR/QBR) at both local and worldwide level
• Champion and lead a culture receptive and adaptable to business change, influencing both local and global teams
• Manage end-to-end quality processes for Amazon PARP Pick-up Point products, ensuring alignment with worldwide quality standards and governance frameworks
• Drive continuous improvement projects in installation, maintenance, and operational processes across the network
• Monitor and manage performance of service providers — including installation and maintenance partners and internet service providers — escalating issues as needed to local and global leadership
• Identify through analysis and execute on opportunities to improve customer experience and performance, sharing insights and recommendations with the worldwide Quality team to drive global impact

Conocimientos

Microsoft Excel

SQL

Data analysis

Communication with senior leadership

Quality management

English fluency

Educación

Bachelor's degree

MS degree

Herramientas

Salesforce

BI tools

Descripción del empleo

Amazon Spain Services, S.L.U. invites applications for a Senior Quality Manager at the Amazon Pick Up and Return Point (PARP). The role focuses on reducing delivery defects, improving customer experience, and leading strategic initiatives across local and EU operations.

You will partner with product, tech and field teams, manage end-to-end quality processes, and present to senior leadership. English fluency, strong data analysis, Excel/SQL skills, and experience in quality or operations are