Global Network Reliability Lead

Roche & Company; Madrid; Presencial; EUR 70.000 - 100.000; Jornada completa

Descripción de la vacante

Roche in Madrid seeks a seasoned Connectivity and Networking professional to drive global WAN transport programs. You will oversee lifecycle management, capacity planning, and strategic provider governance across enterprise networks.

We value ITIL/ITSM excellence and hands-on delivery of complex connectivity projects, migrations, and site rollouts, with a focus on reliability and scalable infrastructure for a worldwide enterprise.

Formación

• Bachelor’s degree in Computer Science, Network Engineering, Informatics, or equivalent technical experience.
• 5–7 years of experience in network engineering or operations with a strong focus on enterprise routing and global WAN transport.
• Demonstrable expertise in ITIL/ITSM processes (Incident, Change, Problem Management) within a large enterprise environment.

Responsabilidades

• End-to-End Service & Product Lifecycle Management: Oversee all lifecycle phases of connectivity products, including global procurement, capacity planning, activation, financial control, and eventual decommissioning of infrastructure assets and hardware.
• Proactive Capacity Planning & Environment Optimization: Lead and regularly review capacity planning processes to ensure global infrastructure is proactively scaled, resilient, and optimized for current and future enterprise demands.
• Connectivity Project Delivery: Direct the technical implementation, timelines, and optimization of connectivity solutions for major strategic initiatives, technology migrations, site rollouts, and M&A integrations.
• Strategic Provider & Performance Governance: Manage relationships with global carriers and vendors through recurring Service Review Meetings (SRMs) and Quarterly Business Reviews (QBRs) and Service Improvement Plans (SIPs) to ensure strict SLA, contractual, and operational compliance.
• Process Automation & Service Visibility Leadership: Drive process improvements and automation workflows (e.g., ServiceNow dashboards and catalog management) to reduce operational effort and maximize visibility across the Connectivity Product Line.
• Advanced Service Observability & Telemetry: Utilize advanced network monitoring and telemetry tools to proactively track link health and performance, providing "source of truth" data to isolate external provider vs. internal infrastructure issues.
• Cross-Domain Adaptability: Flexibly adapt operational governance, delivery methodologies, and technical oversight across other connectivity frameworks (such as LAN, WLAN, Data Center, and Cloud) as business priorities shift.

Conocimientos

Network engineering

Operations management

SLA management

Educación

Bachelor’s degree in Computer Science/Network Engineering

Herramientas

ITIL/ITSM

Descripción del empleo

Roche in Madrid seeks a seasoned Connectivity and Networking professional to drive global WAN transport programs. You will oversee lifecycle management, capacity planning, and strategic provider governance across enterprise networks.

We value ITIL/ITSM excellence and hands-on delivery of complex connectivity projects, migrations, and site rollouts, with a focus on reliability and scalable infrastructure for a worldwide enterprise.