Network Reliability Manager

Roche & Company; Madrid; Presencial; EUR 70.000 - 100.000; Jornada completa

Descripción de la vacante

Roche in Madrid seeks a seasoned Connectivity and Networking professional to drive global WAN transport programs. You will oversee lifecycle management, capacity planning, and strategic provider governance across enterprise networks.

We value ITIL/ITSM excellence and hands-on delivery of complex connectivity projects, migrations, and site rollouts, with a focus on reliability and scalable infrastructure for a worldwide enterprise.

Formación

• Bachelor’s degree in Computer Science, Network Engineering, Informatics, or equivalent technical experience.
• 5–7 years of experience in network engineering or operations with a strong focus on enterprise routing and global WAN transport.
• Demonstrable expertise in ITIL/ITSM processes (Incident, Change, Problem Management) within a large enterprise environment.

Responsabilidades

• End-to-End Service & Product Lifecycle Management: Oversee all lifecycle phases of connectivity products, including global procurement, capacity planning, activation, financial control, and eventual decommissioning of infrastructure assets and hardware.
• Proactive Capacity Planning & Environment Optimization: Lead and regularly review capacity planning processes to ensure global infrastructure is proactively scaled, resilient, and optimized for current and future enterprise demands.
• Connectivity Project Delivery: Direct the technical implementation, timelines, and optimization of connectivity solutions for major strategic initiatives, technology migrations, site rollouts, and M&A integrations.
• Strategic Provider & Performance Governance: Manage relationships with global carriers and vendors through recurring Service Review Meetings (SRMs) and Quarterly Business Reviews (QBRs) and Service Improvement Plans (SIPs) to ensure strict SLA, contractual, and operational compliance.
• Process Automation & Service Visibility Leadership: Drive process improvements and automation workflows (e.g., ServiceNow dashboards and catalog management) to reduce operational effort and maximize visibility across the Connectivity Product Line.
• Advanced Service Observability & Telemetry: Utilize advanced network monitoring and telemetry tools to proactively track link health and performance, providing "source of truth" data to isolate external provider vs. internal infrastructure issues.
• Cross-Domain Adaptability: Flexibly adapt operational governance, delivery methodologies, and technical oversight across other connectivity frameworks (such as LAN, WLAN, Data Center, and Cloud) as business priorities shift.

Conocimientos

Network engineering

Operations management

SLA management

Educación

Bachelor’s degree in Computer Science/Network Engineering

Herramientas

ITIL/ITSM

Descripción del empleo

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

About the job

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

This role requires a deep technical understanding of how the internet and private transport works. You will leverage advanced observability to hold global ISPs accountable, ensure global operational standards, and optimize the circuit portfolio to meet the enterprise's evolving needs.

Key Responsibilities

End-to-End Service & Product Lifecycle Management: Oversee all lifecycle phases of connectivity products, including global procurement, capacity planning, activation, financial control, and eventual decommissioning of infrastructure assets and hardware.

Proactive Capacity Planning & Environment Optimization: Lead and regularly review capacity planning processes to ensure global infrastructure is proactively scaled, resilient, and optimized for current and future enterprise demands.

Connectivity Project Delivery: Direct the technical implementation, timelines, and optimization of connectivity solutions for major strategic initiatives, technology migrations, site rollouts, and M&A integrations.

Strategic Provider & Performance Governance: Manage relationships with global carriers and vendors through recurring Service Review Meetings (SRMs) and Quarterly Business Reviews (QBRs) and Service Improvement Plans (SIPs) to ensure strict SLA, contractual, and operational compliance.

Process Automation & Service Visibility Leadership: Drive process improvements and automation workflows (e.g., ServiceNow dashboards and catalog management) to reduce operational effort and maximize visibility across the Connectivity Product Line.

Advanced Service Observability & Telemetry: Utilize advanced network monitoring and telemetry tools to proactively track link health and performance, providing "source of truth" data to isolate external provider vs. internal infrastructure issues.

Cross-Domain Adaptability: Flexibly adapt operational governance, delivery methodologies, and technical oversight across other connectivity frameworks (such as LAN, WLAN, Data Center, and Cloud) as business priorities shift.

Qualifications

Education

Bachelor’s degree in Computer Science, Network Engineering, Informatics, or equivalent technical experience.

Experience

5–7 years of experience in network engineering or operations with a strong focus on enterprise routing and global WAN transport.

Proven track record of managing major delivery of a relevant type in a large scale and challenging global context.

Demonstrable expertise in ITIL/ITSM processes (Incident, Change, Problem Management) within a large enterprise environment.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.