Global Manager, Hotel and Car Partner Support
Travelport
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Descripción de la vacante
Travelport is hiring a Global Manager, Hotel and Car Partner Support in Barcelona to lead end-to-end partner services for hotels and car partners. You will guide a geographically distributed team, set performance standards, and ensure consistent, high-quality support with regional flexibility.
You will collaborate with Product, Technology, Commercial and Finance to drive modernization using AI, automation and data insights, delivering a seamless partner experience and measurable performance
Formación
- Experience in partner support and operations for hotel and car ecosystems.
- Experience managing global teams.
- Deep knowledge of hotel and car products, distribution models, and APIs.
- Experience working with Product and Technology teams on integrations and issue resolution.
- Proven track record of modernization using AI and automation.
- Data-driven decision making using performance analytics.
- Bachelor’s degree or equivalent experience.
Responsabilidades
- Own end-to-end global partner support for hotel and car partners.
- Lead regional and cross-functional teams.
- Define SLAs, KPIs and standards.
- Drive AI-enabled, data-driven improvements.
- Partner with Commercial, Product, Technology, Finance and Legal.
- Deliver scalable support solutions at global scale.
Conocimientos
Educación
Herramientas
Descripción del empleo
Travelport is the brains behind lots of your travel bookings- plane, car or hotel. Our technology is used to book that magical holiday, long awaited bucket-list trip or overdue school reunion. While we can’t solve mosquito bites or lost luggage, we can simplify a lot of the technical parts of travel, and we’re looking for the best thinkers to help us do it.
We’re hiring right now for a Global Manager, Hotel and Car Partner Support! Search for #Travelport on LinkedIn and hear from our amazing team.
The Global Manager, Hotel and Car Partner Support will have deep expertise in the hospitality ecosystem relating to hotel and car partners, alongside strong knowledge of products, platforms, and tools provided to partners. The role requires strong expertise in hotel and car products and technical solutions, including integrations, APIs, and distribution capabilities, enabling effective support, issue resolution, and partner enablement at scale. The role is responsible for leading and scaling global partner support operations, owning the end-to-end support strategy and delivering consistent service excellence across regions.
This role will also drive operational modernization by harnessing automation, digital capabilities, and AI to transform support delivery, enhance partner experience, and unlock measurable performance gains. The role partners closely with Commercial, Product, Technology, and regional Operations teams to deliver a seamless, high-quality experience at global scale while supporting growth and innovation.
- Own the end-to-end global partner support experience for hotel and car partners
- Ensure consistent, high-quality delivery with appropriate regional flexibility
- Serve as senior escalation point for complex and cross-regional issues
- Build strong relationships with strategic partners
- Act as a subject matter expert on hotel and car products and technical solutions including APIs and integrations
- Drive operational modernization using automation, AI, and digital technologies
- Lead geographically distributed teams
- Set clear goals and performance expectations
- Foster an inclusive, high-performance culture
- Drive talent development and succession planning
- Build AI-enabled, data-driven capabilities within the team
- Define and manage SLAs, KPIs, and operational standards
- Drive performance across CSAT, resolution times, and backlog health
- Implement scalable solutions across tools and processes
- Ensure readiness for peak periods and product changes
- Embed AI-driven insights to optimise performance and predict demand
- Partner with Commercial, Product, Technology, Finance, and Legal teams
- Represent the voice of partners in global forums
- Align global frameworks with regional needs
- Support onboarding and partner program changes
- Partner closely with Product and Technology teams on integrations, APIs, and platform capabilities
- Champion AI and automation opportunities across the partner journey
- Contribute to global support and partner experience strategy
- Analyse performance data to identify trends and risks
- Lead transformation and continuous improvement initiatives
- Provide executive-level insights and reporting
- Leverage AI and advanced analytics to drive decision-making
- Ensure compliance with regulatory and data privacy requirements
- Identify risks and implement mitigation plans
- Ensure responsible and compliant use of AI
- Experience in matrixed organisations
- Data-driven and analytical mindset
- Strong knowledge of hotel and car products, distribution systems, and partner tools
- Understanding of APIs, system integrations, and platform architecture
- Digital and AI acumen with innovation mindset
- Experience in partner support and operations within hotel and car ecosystem
- Experience managing global teams
- Deep understanding of hotel and car products, distribution models, and technical solutions including APIs and integrations
- Experience working with Product and Technology teams on integrations and issue resolution
- Proven track record of driving modernization using AI and automation
- Experience using data and analytics to improve performance
- Bachelor’s degree or equivalent experience
- SLA and KPI achievement
- Reduction in escalations and systemic issues
- Team engagement and retention
- Operational efficiency improvements
- Impact of AI and automation initiatives
We offer a competitive package.
Search for #lifeattravelport & #travelportUK for our employee stories on LinkedIn!
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