Global Leader, Customer Service Excellence & Process Optimization
Harting
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Benefits offered by this job
Job summary
HARTING is seeking a senior professional to lead global customer service excellence and order management initiatives from its Barcelona area role. The candidate will drive standardization across regions, own CRM/DCC governance, and improve Quote-to-Cash performance with SAP and Dynamics expertise.
The role requires deep experience in cross-regional process improvements, global team leadership, and fluent English.
Qualifications
- Master's degree in business, engineering, operations, supply chain, or related field.
- Extensive leadership of cross-regional or global process improvements.
- Experience with CRM (Dynamics) and ERP (SAP) systems.
- Strong expertise in Quote-to-Cash, order management, and fulfillment.
- Proven success leading globally distributed teams.
- Fluent English written and spoken.
Responsibilities
- Assess current customer service and order management; define phased roadmap.
- Establish global standards, SOPs, governance for quoting, orders, helpdesk, case management, and CS.
- Drive process harmonization across regions and reduce bottlenecks.
- Define SLAs and policies for worldwide CS operations.
- Own CRM/DCC governance and translate requirements into workflows.
- Develop dashboards and KPIs to senior leadership.
Skills
Education
Tools
Job description
HARTING is seeking a senior professional to lead global customer service excellence and order management initiatives from its Barcelona area role. The candidate will drive standardization across regions, own CRM/DCC governance, and improve Quote-to-Cash performance with SAP and Dynamics expertise.
The role requires deep experience in cross-regional process improvements, global team leadership, and fluent English.
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