Global Junior Business Analyst - Customer Care (Hybrid in Barcelona)

DocPlanner; Barcelona; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

Join a forward-thinking company as a Junior Business Analyst in Barcelona, where your insights will enhance customer experiences. You'll work closely with local teams across various countries, analyzing data to identify trends and operational gaps. This role offers a unique opportunity to contribute to a global structure focused on excellence in customer service. With a hybrid work model, you'll enjoy flexibility while making a real impact in a collaborative environment. If you're passionate about problem-solving and continuous improvement, this position is perfect for you.

Servicios

Healthcare Insurance

Gym Memberships

Mental Health Support

Employee Stock Ownership Plan

Meal Vouchers

Transport Allowances

Extended Parental Leave

Career Growth Opportunities

Flexible Hours

Formación

• Experience in analytics or project management is essential.
• Fluency in English is required for effective communication.
• Proactive mindset and eagerness to learn new tools.

Responsabilidades

• Analyze customer feedback to identify trends and gaps.
• Develop reports to track team performance and KPIs.
• Collaborate with teams to recommend process improvements.

Conocimientos

Analytics

Project Management

Operations

Data Analysis

Problem-solving

Customer Satisfaction

SQL

Python

R

Excel

Educación

Bachelor's Degree

Herramientas

Excel

CRMs

Descripción del empleo

Company Description

At Docplanner Group, we’re on a mission to help people live longer, healthier lives. As the world’s largest healthcare platform, each month, we connect 24 million patients with 280k doctors across 13 countries (through brands like ZnanyLekarz, Doctoralia, MioDottore, DoktorTakvimi, and jameda). Our marketplaces, SaaS and AI tools simplify daily tasks and help doctors, clinics and hospitals work more efficiently, so they can focus on what really matters: caring for their patients.
Learn more about our products here:pro.doctoralia.es

Why join us?

Real impact – We help doctors help patients. Your work truly makes a difference.

At scale, yet agile – 3,000+ employees, but still fast, flexible, and hands-on.

Pre-IPO & growing – We’re backed by leading VC funds including One Peak Partners, Goldman Sachs Asset Management, and Point Nine Capital, raising a total of approx. €400m to date. Now, we’re focused on profitability and IPO preparation. It’s an exciting time to join us.

Shape the future, sustain growth – Make a difference now *and* build for long-term success.

Job Description

As a Junior Business Analyst in our Customer Care department, you’ll play a key role in helping us improve customer experiences through data-driven insights. You’ll support the team by analyzing trends in customer feedback, identifying operational gaps, and assisting in the development of new support strategies. A significant part of your role will involve working closely with local Customer Care teams across different countries, helping to ensure a consistent and high-quality support experience for all our customers—no matter where they are located. You’ll contribute to building a standardized global structure that aligns with our commitment to excellence and efficiency in customer service. This is an excellent opportunity for someone who is passionate about problem-solving, customer satisfaction, and continuous improvement within a collaborative, international environment.

How will you make an impact?

• Collect, clean and analyze data from the local teams to identify trends and recurring issues and their impact on KPIs
• Develop reports and dashboards to track teams performance and KPIs
• Collaborate with the local Customer Care teams to recommend improvements in processes
• Support the implementation of new tools and procedures
• Help prepare insights for internal stakeholders
• Provide detailed analyses to support the development of data-driven solutions

Qualifications

What will help you thrive?

• Have experience in analytics, project management, operations, or other areas related to business development.
• Enjoy working with data, identifying trendsand creating insightful reports.
• Be comfortable using Excel and eager to improve your skills.
• Have worked with CRMsand experience with SQL, Python, or R would be a plus!
• Be fluent in both spoken and written English.
• Be naturally curious and proactive.
• Learn new tools and skills quickly and independently.
• Tackle problems with a positive, solution-oriented mindset

Location: we offer a hybrid work model based in Barcelona.

Additional Information

What to Expect from Our Hiring Process

We like to keep things transparent and efficient! Here’s what the process usually looks like (though it might vary slightly depending on the role):

Intro Chat– A first call with our Talent PartnerGiulianato explore mutual fit around relevant skills, value alignment, and motivation.

Hiring Manager Interview– A deeper dive into your experience and aspirations with your future manager, Nikola Tyralikova(Global Customer Care Operations Lead) who you’ll be reporting to in this role. Take this chance to ask anything on your mind—it’s just as much about making sure we’re the right fit for you, too.

Business Case– Dedicated prep time to showcase your problem-solving and strategic thinking, followed by a collaborative session with the hiring manager and team to walk through your findings together.

References & Offer!

Why You’ll Love It Here

Global Benefits –No matter where you are, you’ll have access to:

• Healthcare insurance – so you can focus on what matters.
• Wellness that works for you – from gym memberships to mental health support, we’ve got you covered.
• Time off that counts – whether it’s a vacation, your birthday, or just a day to recharge, we believe in balance.
• ESOP (Employee Stock Ownership Plan) after 6 months with us—because we believe in sharing our success!

Local Perks –Depending on your location, you will be entitled to local benefits like meal vouchers (ticket restaurant), transport allowances, or extended parental leave.

Career Growth –We’re growing, and so can you! You’ll find lots of chances to learn, develop, and explore new paths—whether within your team or through cross-functional projects.

A Truly Global Team –Work with talented people from all over the world in a diverse and inclusive environment.

Flexibility That Works for You –Remote work and flexible hours aren’t just buzzwords here. While the extent of flexibility depends on your role and team, we value results over rigid schedules. Prefer an office setting? You're welcome at any of our hubs in Barcelona, Warsaw, Curitiba, Rio de Janeiro, Mexico City, Bogotá, Munich, Rome or Bologna.

Please note: At this time, we are not able to sponsor visas for this position. To apply, you must already have the legal right to work in your country of residence or the location of the role.

What We Believe In

At Docplanner, our values guide everything we do:

Focus on results –we're here to make an impact.

Think like an owner –take responsibility, drive outcomes.

️ Keep it simple, keep it lean –smart solutions over complexity.

Be respectful and radically honest –openness builds trust.

Learn and be curious –growth is part of the job.

Don’t just take our word for it—check out ourGlassdoorto hear what our people say!

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We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all walks of life, regardless of gender, disability, or background, and are dedicated to fostering an inclusive workplace where everyone feels valued and empowered to contribute.