Global HR Experience Specialist (Fixed Term Contract)

Velocity Global; Madrid; Presencial; EUR 30.000 - 60.000; Jornada completa

Descripción de la vacante

Ein innovatives Unternehmen sucht einen Global HR Experience Specialist, der in einem dynamischen Umfeld agiert. In dieser spannenden Rolle werden Sie die tägliche Kommunikation mit Kunden weltweit leiten und die Mitarbeiterintegration unterstützen. Ihre Fähigkeiten im Kundenservice und Ihre Detailgenauigkeit werden entscheidend sein, um die Zufriedenheit und den Erfolg unserer Klienten sicherzustellen. Sie werden Teil eines engagierten Teams, das sich für internationale Geschäftsentwicklung und die Einhaltung von Arbeitsrecht einsetzt. Wenn Sie leidenschaftlich an HR-Themen interessiert sind und einen positiven Einfluss ausüben möchten, ist dies Ihre Chance.

Servicios

Flexible Arbeitszeiten

Elternzeit

Gesundheits- und Zahnversicherung

Altersvorsorge und Mitarbeiterbeteiligungsplan

Formación

• Mindestens 3 Jahre Erfahrung im Kundenservice, vorzugsweise im HR-Bereich.
• Technologieaffin und versiert im Umgang mit Microsoft Office und Google Workspace.

Responsabilidades

• Verantwortung für die tägliche Kommunikation mit Kunden und Unterstützung bei HR-Angelegenheiten.
• Überwachung des Fortschritts der Betriebsabläufe in mehreren Ländern.

Conocimientos

Kundenservice

Kommunikationsfähigkeiten

Organisationsfähigkeiten

Konfliktlösung

Detailorientierung

Educación

Bachelor in International Business

Bachelor in Human Resources

Herramientas

Microsoft Office

Google Workspace

HRIS-Systeme

CRM-Systeme

Descripción del empleo

Global HR Experience Specialist (Fixed Term Contract)

At Velocity Global, we believe that success knows no borders—and it’s built by teams working together across them. Our unified, tech-enabled platform empowers businesses to hire, pay, and support talent in 185+ countries, making global growth not just possible, but seamless. Behind every expansion and every solution is a spirit of collaboration between our teams and the companies we serve. With AI-powered tools and human-first service, we simplify the complexity of global workforce management so businesses can focus on what matters : their people, their purpose, and their potential.

Where Your Work Moves the Needle.

At Velocity Global, every team member helps shape our success. When you join us, you don’t just fill a role—you live our values. They guide how we work, collaborate, and make an impact across borders. By bringing these principles to life, you’ll help us grow stronger, move faster, and lead the future of global work.

Doing the Right Thing

Making authentic, values-driven decisions that build trust—even when no one is watching.

Winning as a Team

Collaborating across diverse perspectives and skill sets to achieve shared goals and celebrate collective success.

Leading with Curiosity

Asking thoughtful questions, challenging assumptions, and exploring new possibilities to drive innovation.

Connecting with Empathy

Valuing each person’s unique background and perspective to build an inclusive culture that fosters belonging and creativity.

Driving for Impact

Staying tenacious, customer-focused, and committed to delivering results that make a real difference.

We are seeking a Global HR Experience Specialist to join our Global HRx team on a fixed-term 6-month contract. In this full-time role, you'll handle day-to-day communication with clients across the globe. As part of a high-growth company, you should thrive in a fast-paced environment, adapt to evolving software, and demonstrate resourcefulness. This role is ideal for an ambitious individual who enjoys tackling customer challenges and desires to make a positive impact. The successful candidate will have a zeal for international growth and employment matters and be empowered to take initiative in day-to-day tasks. This position provides insights into Velocity Global's business model and the unique models of our clients, along with the nuances of each country's employment law.

As a Global HRx Specialist, you'll support clients throughout the onboarding process of their supported employees, building positive relationships and advocating for standardization across markets. You'll become an expert in our Employer of Record service, collaborating cross-functionally to enhance systems and processes. Responsibilities also include managing the HRIS system and assisting customers with HR-related issues. Success in this role requires excellent communication skills, strong interpersonal abilities, and a solid understanding of employment law.

You Will :

• Own day-to-day client communications, including hosting client calls as the need arises to address client concerns ad hoc.
• Support Regional HRx Teams in employee onboarding, offboarding, and complex HR queries.
• Manage internal and external communication via our case management platform, including work pooling among team members.
• Monitor the progress of the designated countries' operations within the case management platform, escalating to the appropriate parties as needed.
• Co-responsible for the service satisfaction of our clients including reviewing past interactions, making recommendations, and actioning solutions to resolve any service-related concerns.
• Independently resolve customer-related concerns as the needs arise, including onboarding, benefits, etc.
• Communicate across multiple service lines internally to drive the flow of information.
• Evaluate data from multiple sources and present findings in clear and concise communication across teams and to end clients.
• Develop and maintain competency in the area of international employment and payroll.
• Drive customer satisfaction and retention with sincerity and passion, always with a customer service mindset.
• Auditing HR records and collaborating in data integrity activities.
• Ensure compliance with the local employment law in every process and notify proper points of contact of any rectification needs.
• Proactively remind our customers of holidays and any other significant dates that might affect their schedule.
• Anticipate and identify potential issues, assist in the root cause analysis, and raise the issue with the concerned teams while ensuring proper resolution.

You Have :

• 3+ years in a customer service role, preferably within the HR sector
• Nice to have : Bachelor's degree or equivalent, preferably in International Business and / or Human Resources or equivalent
• Business proficiency in the English language. Additional language skills are a plus
• Research-oriented, exceptional organizational skills and attention to detail with the ability to quickly assimilate information
• Excellent presentation, verbal and written communication, listening, and consultative skills
• Technology-literate, including Microsoft Office suite and / or Google Workspace (former G Suite)
• Strong customer service and project management style
• Friendly and professional demeanor
• Conflict handling and resolution skills
• Drive, a strong work ethic, and a passion for creating unparalleled customer experiences… it should be in your bones!
• Interest in international business and contributing at a consistently high level
• Nice to have : previous experience working within HR Outsourcing projects or under the EOR model
• Nice to have : previous experience working through CRM systems

Our Commitment to You

At Velocity Global, we’re committed to supporting our team with comprehensive rewards and benefits designed to meet diverse needs across roles and locations. Our core offerings include :

• Flexible Time Off – Take the time you need to recharge.
• Parental Leave – Support for growing families.
• Health and Dental Insurance – Where applicable, to cover you and your loved ones.
• Retirement Savings + Employee Incentive Plan – Plan for the future while sharing our success.

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