Medical Information Specialist (US Hours)
Full-time
Department: Clinical & Medical
Job Family: Medical & Regulatory Affairs
At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services, and solutions help bring innovative therapies to market and support the patients who depend on them.
THE POSITION: Medical Communications is part of our integrated commercial services. This position is fundamental to building credibility and strengthening relationships with healthcare providers, patients, and industry clients. The position delivers industry-leading services, which include call center staffing for responding to product information requests, identifying and in-taking of adverse events and/or product quality issues, and medical writing.
The role is home office based (full-time position), ideally located in Poland, Ireland, Spain, Portugal, or the UK. The job holder must be legally eligible to work in the European Union or in the UK.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
EXPECTATIONS OF THE JOB:
Customer Services: Maintain and improve customer services associated with activity of the Medical Communications Call Centre.
Place of Work: Home Office or European Hub Office.
Hours: Able to work full time on a rolling 5-day week that will include weekend working. Must be flexible with work scheduling.
Metrics: Maintain and contribute toward process improvement which positively impacts metrics associated with activities of the Medical Communications Call Centre.
Travel: In general, this position does not travel; however, the incumbent will need to be able to travel up to 10%.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:
Education: Pharmacy degree is a must.
Experience and/or Training: Strong clinical background and excellent verbal/written communication skills.
Language: Mother tongue fluency in English is a must. Any European Language fluency of C1 or C2 (Common European Framework) should ideally be met.
Strong translation skills.
PREFERRED QUALIFICATIONS:
Education: MPharma, PharmaD.
Experience and/or Training: Call Center, Medical Information, pharmaceutical industry, and clinical experiences including medical writing.
Technology/Equipment: Computer proficiency in Microsoft Word, Excel, and other Windows applications.
Positive Attitude and Energy: Exhibits an upbeat attitude, a genuine interest in others, and a sense of humor.
Communication Skills: Possesses the ability to develop and articulate ideas and information that generate understanding and create a motivating climate.
Innovator: Transforms creative ideas into original solutions that positively impact the company’s performance.
Highly Principled: Proves to be a professional of unquestionable integrity, credibility, and character.
Please Note: Working language within EVERSANA is English; therefore, applications and CV will only be accepted in English.