Global Fraud Services Manager

JR Spain; Boadilla del Monte; Presencial; EUR 50.000 - 80.000; Jornada completa

Descripción de la vacante

Una empresa busca un Global Fraud Services Manager en Boadilla del Monte, responsable de supervisar los servicios de fraude y gestionar relaciones con proveedores. Se requiere experiencia en gestión de operaciones y habilidades de comunicación en inglés. Se valora el liderazgo en equipos y comprensión de soluciones de ciberseguridad.

Formación

• Experiencia en gestión de servicios y operaciones en organizaciones multinacionales.
• Conocimientos en monitoreo de seguridad y herramientas de prevención de fraude.
• Experiencia en IT y consultoría empresarial.

Responsabilidades

• Supervisar los servicios de prevención de fraude y la calidad del servicio.
• Colaborar con partes interesadas para mejorar el rendimiento operacional.
• Dirigir la entrega de servicios manteniendo altos estándares.

Conocimientos

Comunicación en inglés

Gestión de operaciones

Conocimiento en herramientas de prevención de fraude electrónico

Gestión de proyectos

Liderazgo de equipos de alto rendimiento

Educación

Título universitario en Ingeniería Informática o Administración de Empresas

Descripción del empleo

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Job Reference:

50125123209081651232460

Job Views:

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Posted:

23.07.2025

Expiry Date:

06.09.2025

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Job Description:

Global Fraud Services Manager

Location: Boadilla del Monte, Spain

WHAT YOU WILL BE DOING

The mission of the Santander Group's Technology and Operations Division is to contribute to the Group's strategy by enabling operations across Santander's businesses, focusing on optimization, growth, and risk reduction. Cybersecurity is a key priority, aiming to make Santander a cyber-resilient organization that can detect, withstand, and respond to cyberattacks effectively. The role of Global Fraud Services Manager involves overseeing fraud services, managing SLAs, ensuring service quality, and collaborating with stakeholders to improve operational performance. You will lead service delivery, maintain high standards, and manage relationships with entities and third-party providers. The role reports to the Global Head of Fraud.

EXPERIENCE

• Excellent English communication skills (written and spoken).
• Proven experience in service and operations management within multinational organizations.
• Knowledge of SLAs, security monitoring, and electronic fraud prevention tools.
• Experience in IT and business consulting, relationship management, and project management.
• Understanding of cybersecurity solutions and processes.
• Leadership experience in developing high-performing teams.

EDUCATION

University degree in Computer Engineering, Information Systems, Business Administration, or related fields, or relevant experience.

LEADERSHIP & BEHAVIORAL COMPETENCIES

• Customer service orientation and focus on satisfaction.
• Creative thinking and problem-solving skills.
• Business analysis and strategic thinking.
• Effective delegation and risk management.
• Strong communication and cross-cultural collaboration skills.

OTHER INFORMATION

Our team is diverse, including members from banking, tech, startups, and consulting backgrounds. We value diversity in nationality, gender, and experience. Join us to grow professionally!