Global Data Analyst - Product Development

Odoo; Madrid; Presencial; EUR 50.000 - 90.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a Global IT Services & Costing Manager to lead their IT service delivery and cost management efforts. This role requires a strong background in IT Service Management, particularly within large organizations, and a proven track record of implementing frameworks that enhance cost transparency. You will collaborate with various stakeholders to ensure IT services align with business objectives while improving operational efficiency. Join a dynamic team in a vibrant work environment in Madrid, where your contributions will drive innovative solutions and support a sustainable future.

Servicios

Permanent contract

Competitive salary

Variable remuneration system

Restaurant tickets

International team

Good working environment

Great office facilities

Formación

• 5+ years in IT Service Management or IT Costing Management roles.
• Experience with IT costing in ServiceNow and CMDB information.

Responsabilidades

• Enhance global IT Service Management processes following ITIL best practices.
• Oversee cost management, license management, and cost-saving initiatives.

Conocimientos

IT Service Management

IT Cost Management

Customer Service Skills

Communication Skills

Project Management

Educación

ITIL Certification

Herramientas

ServiceNow

Descripción del empleo

Global IT Services & Costing Manager - Full Time - Madrid, Spain

Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.

We are looking for a Global IT Services & Costing Manager to join our GF_IT team in Spain to be responsible for overseeing the delivery and management of IT Services across the organization, as well as implementing and operating frameworks and processes to improve IT cost transparency. This role involves ensuring that IT Services are aligned with business needs and objectives, managing service delivery, and leveraging ServiceNow capabilities to enhance IT licensing and cost management.

Your main tasks and responsibilities:

• Enhance global IT Service Management processes following ITIL best practices.
• Manage and improve the outsourced IT Service Desk operations and metrics.
• Analyze and enhance IT service delivery effectiveness.
• Coordinate with regional / local service managers and process owners.
• Ensure compliance with IT standards, including disaster recovery plans.
• Improve IT cost transparency and allocation processes.
• Oversee cost management, license management, and cost-saving initiatives.
• Collaborate with finance for accurate cost reporting and budgeting.

To succeed in this role, you will need:

• 5+ years of experience in IT Service Management or IT Costing Management roles, preferably in large organizations.
• Track record implementing and operating licenses and IT Cost management framework and processes, preferably in ServiceNow.
• ITIL certification or equivalent.
• Excellent customer service skills and the ability to work effectively with various stakeholders.
• Hands-on experience with IT costing in ServiceNow and leveraging CMDB information.
• Ability to manage multiple tasks, projects, and priorities in a fast-paced environment.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.

What we offer you:

• A permanent contract.
• A competitive salary as well as participation in the variable remuneration system based on personal and financial objectives.
• Restaurant tickets.
• Be part of an experienced, international team.
• A good vibe working environment.
• Enjoy great office facilities and a perfect location in Madrid Nuevos Ministerios, making your work experience both comfortable and convenient.
• Other fringe benefits.

No visa or work permit support can be provided for this role.

Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.

We are proud to be recognized as a Top Employer 2025 in Brazil, China, Finland, Germany, Ireland, Switzerland, South Africa, the UK, and the USA.

About us:

Sulzer is a global leader in critical applications for core infrastructure and processes for large essential industries around the world. We ensure the security, quality, and durability of critical goods and services by supporting energy security, natural resource management, and efficiencies in process industries. This in turn supports the transition to a circular economy. Our integrated solutions add significant value by enabling energy efficiency, carbon emissions and pollution reduction, and process efficiency improvements. Customers benefit from our commitment to innovation, performance, and quality through our responsive network of 160 world-class manufacturing facilities and service centers across the globe. Sulzer has been headquartered in Winterthur, Switzerland, since 1834. In 2023, our 13,130 employees delivered revenues of CHF 3.3 billion. Our shares are traded on the SIX Swiss Exchange (SIX : SUN).