Global Customer Experience Leader

Amentum; Garcia; Presencial; EUR 65.000 - 95.000; Jornada completa

Descripción de la vacante

Amentum is seeking a Customer Services Manager to lead and enhance customer interactions across multiple channels. The role focuses on delivering accurate information, timely responses, and proactive issue resolution in a high-stakes environment.

The ideal candidate brings strong communication and leadership skills, with the ability to manage records, train staff, and implement service standards that align with organizational and US Navy requirements.

Formación

• Strong interpersonal, communication, and problem-solving abilities for diverse environments.
• Excellent organizational and time-management skills to handle multiple requests.
• Proficiency with communication, documentation, and data-tracking tools.

Responsabilidades

• Respond promptly to customer requests with accurate information and status updates.
• Manage inquiries from walk-ins, phone, faxes, and emails with professionalism.
• Investigate and resolve complaints to achieve high customer satisfaction.
• Maintain records of interactions and resolutions per procedures.
• Develop and uphold customer service standards aligned with requirements.
• Act as primary liaison between customers and internal departments.

Conocimientos

Interpersonal skills

Communication

Problem solving

Time management

Educación

High school diploma or equivalent

Herramientas

Office software

Descripción del empleo

Amentum is seeking a Customer Services Manager to lead and enhance customer interactions across multiple channels. The role focuses on delivering accurate information, timely responses, and proactive issue resolution in a high-stakes environment.

The ideal candidate brings strong communication and leadership skills, with the ability to manage records, train staff, and implement service standards that align with organizational and US Navy requirements.