Global Customer Engineer

Lantek; Bilbao; Híbrido; EUR 42.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Permanent contract

Hybrid work model

Flexible working hours

Descripción de la vacante

Lantek, a leading multinational providing software solutions for the industrial sector, is hiring a Customer Application Engineer for the Basque Country offices (Bilbao or Vitoria). The role supports customers, diagnoses software issues, installs applications and trains users, with a hybrid work model.

Requirements include a technical background (preferably Computer Engineering), proficiency with Windows/IIS/SQL, and fluent Spanish with strong English.

Formación

• Technical background with hands-on software support experience.
• Experience in ERP software projects is required.
• Native Spanish speaker with advanced English skills.
• Knowledge of Windows environment, IIS and SQL databases is preferred.

Responsabilidades

• Diagnose and troubleshoot software issues for customers.
• Install applications and assist customers with setup.
• Train customers and staff in Lantek systems (on-site and online).
• Define solutions in exchange with customers and create specifications.

Conocimientos

Technical background

ERP software experience

Spanish (native)

English (advanced)

Database/SQL knowledge

Educación

Computer Engineering degree

Herramientas

Windows

IIS

SQL Server

Lantek systems

Descripción del empleo

ABOUT US

For the Bilbao office (Iberdrola Tower) and/or the Vitoria office (Álava Technology Park). Candidates must be based in the Basque Country or nearby

Lantekis a leading multinational company insoftware solutionsfor the industrial sector, specialized inIndustry 4.0 and digital transformation.

With over 400 professionals and presence in 16 countries, we are committed to continuous innovation to optimize manufacturing processes on a global scale.

ABOUT THE ROLE

As part of the Operations team, this role will provide support to our customers, particularlly those situated in regions where we does not have an established physical presence.

The Customer Application Engineer will diagnose and troubleshoot any software-related problems, help our customers install applications and programs, assist them with computer issues and explain technical details.

Duties & Responsibilities

The main duties are:

• Consult, specify, install, configure, and provide support on issues related to: Lantek systems software suite, database server and CAD/CAM integration.
• Support and implement customer projects in Lantek software.
• Define solutions in exchange with customers.
• Create specifications according to the customer's requirements.
• Train customers and employees in Lantek systems (on-site and online).

WHAT ARE WE LOOKING FOR?

REQUIREMENTS

• Technical background, preferably Computer Engineering .
• Experience in technical projects involving ERP software.
• Knowledge of Microsoft environment (Windows, IIS, SQL).
• Knowledge of Lantek systems would be desirable.
• Knowledge of manufacturing processes in the Sheet Metal industry would be desirable.
• Knowledge of databases: databases management, SQL Server.
• Native Spanish speaker.
• Advanced level of English. Knowledge of German, French, or other languages will be a plus.

WHAT DO WE OFFER?

• Permanent contract.
• Hybrid work model.
• Flexible working hours.
• The opportunity to work in a leading company in its sector, committed to constant innovation.
• Be part of a dynamic and highly qualified team.