Global Conversational AI Transformation Lead

Santander; Boadilla del Monte; Híbrido; EUR 90.000 - 150.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Global impact

Continuous learning

Flexible hours

Wellbeing programs

Descripción de la vacante

Santander is seeking a seasoned Conversational AI Program Lead for the Global AI Transformation. You will drive end-to-end AI chat projects, collaborating with CDAIOs, tech teams and business units to elevate customer experiences and operational efficiency.

Bring 10+ years in technology with 5+ years leading DATA/AI transformations, strong leadership, and fluency in English and Spanish to advance a global AI-driven banking agenda.

Formación

• 10+ years in technology or engineering roles with at least 5 years leading transformation with DATA/AI technologies.
• Proven track record leading projects/teams in complex situations.
• Strong expertise in DATA/AI technologies and solutions.
• Hands-on experience with cloud environments, APIs, and CI/CD pipelines.
• Demonstrated leadership managing multi-disciplinary teams in agile environments.
• Fluent in English and Spanish.

Responsabilidades

• Lead the global AI transformation program for chat products, aligning roadmap with Santander’s AI strategy.
• Translate business needs into scalable, secure AI use cases delivering measurable value.
• Collaborate with product/platform teams to integrate AI chat into channels.
• Identify the best approach for maximum value with Global AI products for chat.
• Own end-to-end proposal and plan, including activities, dependencies and stakeholders.
• Understand AI products architecture and potential features; pilot new features with OpenAI or Anthropic.
• Coordinate end-to-end adoption of chat global products with business, legal, tech teams.
• Communicate complex problems clearly to diverse audiences; manage stakeholder ecosystems.

Conocimientos

Data/AI tech

Project leadership

Cloud environments

APIs

CI/CD

Multidisciplinary teams

Excellent communication

Bilingual English/Spanish

Herramientas

OpenAI

Anthropic

APIs

CI/CD

Descripción del empleo

Santander is seeking a seasoned Conversational AI Program Lead for the Global AI Transformation. You will drive end-to-end AI chat projects, collaborating with CDAIOs, tech teams and business units to elevate customer experiences and operational efficiency.

Bring 10+ years in technology with 5+ years leading DATA/AI transformations, strong leadership, and fluency in English and Spanish to advance a global AI-driven banking agenda.