Global Community Manager: Lead Brand Conversations

SAMY; Madrid; Híbrido; EUR 34.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance 20% discount

Wellhub membership

Flexible retribution (COBEE)

Hybrid work schedule

Descripción de la vacante

SAMY is seeking a Community Manager in Madrid to grow brand communities with a social‑first approach. You will turn strategy into active, relevant conversations and support the Social Media Manager with insights that strengthen community quality.

In this operational role, you will monitor conversations, publish platform‑specific content, and maintain brand voice across channels, delivering insights and continuous improvement through data‑driven reporting.

Formación

• Experience managing brand communities and monitoring interactions with good judgment.
• Deep understanding of the dynamics, formats, and best practices of major social media platforms.
• Excellent writing skills and ability to adapt tone according to the brand’s identity.
• Understanding of key engagement metrics and sentiment analysis to optimize strategy.
• Proficiency with social media management and monitoring tools; basic knowledge of mobile‑first content creation.
• Ability to adapt content to short‑form video formats (Reels, TikTok, Shorts) with a practical, proactive, and creative approach.
• Intermediate level of English.

Responsabilidades

• Support monthly content planning alongside the Social Media Manager.
• Provide community insights to optimize the content calendar and copy.
• Identify relevant conversational and cultural opportunities.
• Manage and oversee profiles across Meta, TikTok, WhatsApp, LinkedIn, and other platforms as required.
• Publish content considering each platform’s format, timing, and dynamics.
• Ensure tone consistency and overall profile organization across channels.
• Manage messages, comments, and mentions with agility and sound judgment.
• Develop and update response guidelines aligned with the brand voice.
• Execute outreach actions to amplify conversations when relevant.
• Monitor brand sentiment and ongoing conversations.
• Support reporting through clear analysis of engagement and community metrics.
• Identify alerts and opportunities for continuous improvement in digital management.

Conocimientos

Community management

Social media platforms

Content writing

Engagement metrics

Video content adaptation

English proficient

Descripción del empleo

SAMY is seeking a Community Manager in Madrid to grow brand communities with a social‑first approach. You will turn strategy into active, relevant conversations and support the Social Media Manager with insights that strengthen community quality.

In this operational role, you will monitor conversations, publish platform‑specific content, and maintain brand voice across channels, delivering insights and continuous improvement through data‑driven reporting.