Global Community Manager

Mandarin Oriental Hotel Group Limited; Barcelona; Presencial; EUR 20.000 - 30.000; Jornada completa

Descripción de la vacante

Join a dynamic and multicultural team at a prestigious hotel in Barcelona as a PBX Operator. In this role, you'll handle communications with professionalism and efficiency, ensuring exceptional service for guests. Your responsibilities will include operating the switchboard, managing guest messages, and supporting connectivity issues. This position offers opportunities for growth within a renowned company that values diversity and creates a positive work environment. Enjoy various perks like complimentary stays, training platforms, and a fun atmosphere while contributing to a team passionate about luxury service.

Servicios

Complimentary stays

Learning platform

Clean and ironed uniform

Coffee corner

Electric kick scooter & bike parking

Weekly physiotherapy sessions

Birthday leave

Staff parties and team buildings

Formación

• Previous service experience in a luxury hotel.
• Availability to work on rotating shifts, including weekends.

Responsabilidades

• Operate the switchboard in a professional manner.
• Handle guest messages and ensure timely delivery.
• Coordinate emergency calls and follow hotel protocols.

Conocimientos

Excellent communication skills

Customer-oriented

Computer literacy

Team spirit

Discretion and responsibility

Herramientas

Communication systems

Descripción del empleo

Mandarin Oriental, Barcelona is looking for a PBX Operator to join our Front Desk team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

About the job

Based at the Mandarin Oriental, Barcelona within the Front Desk Department, the PBX Operator is responsible for handling internal and external communications with efficiency, discretion, and service excellence. The PBX Operator reports to the Front Office Manager.

As PBX Operator, you will be responsible for the following duties :

• Operate the switchboard in a professional and efficient manner.
• Handle guest messages and ensure timely delivery.
• Support guests with basic connectivity issues (internet / TV).
• Coordinate emergency calls and follow hotel protocols.
• Maintain the telephone area organized and clean.
• Monitor and report faults with phones, systems or messages.
• Keep daily information sheets and logs updated for the team.
• Prevent unauthorized use of hotel communication systems.
• Assist with reception and concierge when needed.
• Ensure master accounts and phone revenue records are accurate.
• Apply fire and emergency procedures and train with the team accordingly.

As PBX Operator, we expect from you :

• Previous service experience in a luxury hotel.
• Excellent communication skills in Spanish, Catalan, and English.
• Strong sense of discretion and responsibility.
• Customer-oriented and guest service focused.
• Computer literacy and knowledge of communication systems.
• Team spirit, flexibility, and willingness to learn.
• Professional and committed attitude.
• Availability to work on rotating shifts, including weekends.

Benefits :

• We have a Canteen with a different menu every week, so you can eat during your work shift.
• We have a learning platform where you can be trained in the courses you are interested in.
• Our laundry team will provide you with a clean and ironed uniform whenever you need it.
• Our working environment at the hotel is young, fun, and multicultural.
• Complimentary stays and special staff rates.
• You can have a tea or coffee whenever you want in our Coffee corner.
• Be part of a company with worldwide recognition.
• Join a team with a passion for service and luxury.
• You will have at your disposal an electric kick scooter & bike parking.
• We organize staff parties and team buildings throughout the year.
• We offer options for growth and / or projection within the group.
• We offer free weekly physiotherapy sessions, so you can relax.
• Enjoy your birthday, free to spend it with whoever you wish.

Mandarin Oriental is a company that promotes equal opportunities in employment. We highly appreciate the uniqueness of each individual, including their diverse perspectives, cultures, lifestyles, and personal circumstances. Our commitment lies in ensuring equal opportunities for all and creating a work environment that is both productive and free from any form of unfair or unlawful discrimination.