Global Chain Connectivity Support

Emerging Travel Group; Madrid; A distancia; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A global travel-tech company is seeking a Global Chain Connectivity Support to ensure the seamless performance of API-connected hotel chains. The role involves monitoring live connections, analyzing Look-to-Book ratios, and troubleshooting connectivity issues. The ideal candidate has at least 1 year of experience with hotel chains and strong communication skills. This is a remote position with a full-time employment type.

Servicios

Flexible schedules and remote work

Ambitious supportive team and training programs

Corporate English school with lessons

Partial compensation for external training

Formación

• 1+ year experience working with hotel chains connected via API.
• Previous experience in OTA, wholesaler, switch platform, or channel management is a plus.
• Highly organised and detail-oriented with strong documentation habits.

Responsabilidades

• Monitor and troubleshoot live chain connectivity via platforms.
• Support chain integrations post-go-live, ensuring feeds perform correctly.
• Analyse and improve Look-to-Book ratios across all connected chain hotels.

Conocimientos

Experience with hotel chains connected via API

Understanding of chain connectivity vs individual onboarding

Feed monitoring and performance troubleshooting

Strong written and spoken English communication skills

Tech-savvy and data-aware

Herramientas

Derbysoft

SynXis

Descripción del empleo

5 days ago Be among the first 25 applicantsEmerging Travel Group is a global travel-tech company whose brands have been operating in over 220 source markets since 2010. We specialize in developing advanced online booking platforms for all types of clients — from individual tourists to travel agents and companies organizing business trips. Our solutions empower hoteliers to effortlessly showcase their accommodations, boosting visibility and attracting a broader audience.

We are looking for a sharp, detail-focused

Global Chain Connectivity Support, ensuring the seamless performance of our API-connected hotel chains. This is a technical support role, not a commercial one — ideal for someone experienced in working with chains via switch platforms like Derbysoft and SynXis, who knows what good connectivity looks like and how to spot when something's off. You'll work closely with our Chain Account Managers and tech enablement teams to monitor live connections, analyse Look-to-Book (L2B) ratios, and fine-tune feeds post-LIVE to ensure high performance and contractual compliance.

This is a remote vacancy.

Job Responsibilities :

Monitor and troubleshoot live chain connectivity via platforms like Derbysoft, SynXis, etcSupport chain integrations post-go-live — ensuring feeds perform correctly and deliver expected availability and ratesAnalyse and improve Look-to-Book ratios across all connected chain hotelsIdentify and resolve connection issues related to rate mapping, availability gaps, or feed failuresApply bans or restrictions as needed to enforce contract terms or address performance issuesWork with internal stakeholders (Chains Team, Connectivity, Product) to ensure smooth technical operationsKeep clear documentation of issues, configurations, and optimisations for each chain integrationMonitor health metrics across feeds and proactively flag abnormalities

Requirements

1+ year experience working with hotel chains connected via API (ideally through Derbysoft, SynXis, etc.)Understanding of the differences between chain connectivity and individual hotel onboardingExperience with feed monitoring, Look-to-Book analysis, and performance troubleshootingConfident using internal dashboards or platform tools (not a developer, but tech-savvy and data-aware)Highly organised and detail-oriented with strong documentation habitsFluent in English with strong written and spoken communication skillsPrevious experience in OTA, wholesaler, switch platform, or channel management is a plus

Benefits

• Flexible schedules and opportunity to work remotely;
• Ambitious and supportiveteam who love what they do, appreciate each other, and grow together;
• Internal programs for adaptation and training, development of soft skills, and leadership abilities;
• Partial compensation forparticipating in external training and conferences;

Corporate English school :

Group and individual lessons, speaking clubs with colleagues from all over the world;

Corporate prices on hotels and travel services;

MyTime Day Off - an extra non-working day without loss of compensation

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