Global AppOps Manager - Flexible & Remote Leadership

SITA; Barcelona; Hybride; EUR 70 000 - 90 000; Plein temps

Avantages offerts par ce poste

Flex Week: Work from home up to 2 days/week

Flex Day: Make your workday suit your life

Flex-Location: Work from any location up to 30 days a year

Employee Assistance Program

Professional Development opportunities

Résumé du poste

A global air travel technology company in Barcelona seeks a Manager of Application Operations. This role involves leading L2 support for critical software products, managing a distributed team, and ensuring operational excellence and customer satisfaction. Candidates should have strong experience in application operations, team leadership, and incident management, along with expertise in aviation-related systems. This role offers flexible work options and competitive benefits.

Qualifications

• Proven experience managing L2 support operations in a complex, multi-application environment.
• Understanding of aviation-related applications and infrastructure.
• Familiarity with ITSM tools for incident and problem management.

Responsabilités

• Lead a global team ensuring operational readiness for all supported applications.
• Manage L2 support for mission-critical applications and coordinate with development teams.
• Implement performance improvements and drive incident resolution.

Connaissances

Application Support

Leadership

Incident Management

Stakeholder Management

Problem Solving

Formation

8+ years in Application Support or Service Operations roles

3+ years in a leadership or team management capacity

Outils

ServiceNow

Agile/Scrum

ITIL practices

Description du poste

A global air travel technology company in Barcelona seeks a Manager of Application Operations. This role involves leading L2 support for critical software products, managing a distributed team, and ensuring operational excellence and customer satisfaction. Candidates should have strong experience in application operations, team leadership, and incident management, along with expertise in aviation-related systems. This role offers flexible work options and competitive benefits.