Gestor / a de incidencias (remoto)

SEIDOR; Cataluña; A distancia; EUR 80.000 - 120.000; Jornada completa

Descripción de la vacante

A leading IT service provider in Spain is looking for a Global IT Service Delivery Director to oversee the technological infrastructure of the organization. The role involves managing IT operations, supporting system implementations, and developing security policies. The ideal candidate has extensive experience in information security and cloud services, with proficiency in Microsoft Purview DLP and M365 applications.

Formación

• Several years of experience in information security or business analysis.
• Hands-on experience with Microsoft Purview DLP.
• Familiarity with M365 services (SharePoint, OneDrive, Teams, Exchange).

Responsabilidades

• Oversee and optimize the technological infrastructure of the organization.
• Manage daily IT operations and support system implementations.
• Develop security requirements into clear, actionable policies.

Conocimientos

Stakeholder management

Information security

Cloud infrastructure

Microsoft Purview DLP

M365 services

Descripción del empleo

We are seeking a highly skilled and experienced Global IT Service Delivery Director. As the primary user-facing representative of IT, the individual must have excellent stakeholder management skills, have the gravitas to instill confidence in senior (executive) stakeholders.

The ideal candidate will have experience with advanced, AI-powered payment technologies that support Payment Service Providers (PSPs), Electronic Money Institutions (EMIs), and neobanks. We are also looking for an experienced and strategic Chief Information Security Officer (CISO) to lead our information and cyber security function.

Overview of Responsibilities

The Head of the IT Department will oversee and optimize the technological infrastructure of our organization. The ideal candidate will manage daily IT operations, support system implementations, and drive effective delivery of IT services.

Key Responsibilities

• Support in the IT division, responsible for the effective and efficient delivery of all internal and cloud IT infrastructure services used to support business processes across the enterprise.
• Develop security requirements into clear, actionable policies that employees can understand and follow.
• Work closely with all security service domains and partners to propose solutions and processes in line with the company’s ecosystem.

Requirements

• Several years of experience in information security or business analysis.
• Hands-on experience with Microsoft Purview DLP.
• Familiarity with M365 services (SharePoint, OneDrive, Teams, Exchange).
• Experience conducting business interviews and translating requirements into functional specifications.

Type of Contract: Permanent contract. Type of work: Hybrid/Remote. Travel required: 40-50% of time (flexible). Work Language: Not specified.