German Technical Support - Barcelona (relocation package included)

Job Squad; Gerona; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a technical support agent to be the first point of contact for customers. In this role, you will troubleshoot and provide accurate instructions and advice, ensuring a seamless experience for users. You'll interact with clients through various channels, analyze their specific needs, and recommend effective solutions. This position offers a vibrant work environment with opportunities for growth, including a relocation package to beautiful Barcelona. If you are fluent in German and English, possess strong problem-solving skills, and are passionate about customer service, this is the perfect opportunity for you!

Servicios

Relocation package

Bonus system

Development opportunities

Free fitness membership

Continuous training program

Formación

• Experience in customer care, either B2B or B2C.
• Strong understanding of technical issues and computer handling.

Responsabilidades

• Interact with users via email, phone, and chat.
• Troubleshoot technical questions including software and hardware.

Conocimientos

German (native level)

English (B2)

Problem-solving skills

Communication skills

Negotiation skills

Descripción del empleo

Reference: TEBA

Barcelona is where culture and art meet modern architecture, forward-thinking mindsets and good times at the beach.

*You need an EU passport to apply*

Click here to read more about moving to Spain.

We offer:

• Relocation package (flight to Barcelona and hotel)
  
• Bonus system (based on performance)
  
• Development opportunities within the company
• Part of a work environment with good colleagues, social events and with an office located with sea views
• Free fitness membership
• Continuous training and development program

The job:

As a technical support agent, you will be the first point of contact between the customers and the company. Therefore, your job includes troubleshooting and giving accurate instructions, information, and advice. Your daily work will include tasks like these:

• Interact with users via email, phone, and chat.
• Analyze and evaluate users’ specific account setups and previous interactions to recommend solutions.
• Troubleshoot technical questions including software, hardware, and logistic questions.
• Escalate complex issues and provide context to the reason for the escalation.

Your qualifications:

You speak German at a native level and you are fluent in English (B2).

Experience in customer care: Customer-facing experience (B2B or B2C).

You have a good understanding of technical issues and handling computers.

Excellent problem-solving skills with the capability of research and identification of the right information.

You have strong communication and negotiation skills and you are service-oriented, professional, and thorough.

If you have any questions about the position, please feel free to send an email to [e-mail]. Our recruiters are ready to help answer any questions you may have!