German Technical Support Agent

German Technical Support Agent vacancy in Barcelona Spain

As a Customer Support Agent, you will play a crucial role in an important new partnership between our client and a world-wide known Television network, by assisting German customers with their questions and inquiries and ensuring excellent customer relationship management at every interaction. The department is rigged for growth in 2021, which offers a wide range of opportunities for internal promotions and career development for the right candidates.

Main responsibilities:

1. Receive and handle German speaking customer requests by phone, email and live chat
2. Function as an ambassador
3. Collection and maintenance of customer data
4. Clarification of customer inquiries regarding service, subscription, payment and technical requirements
5. Work on requests and comments via different channels

Requirements:

1. Complete German fluency on a native speaker level
2. Experience in customer service, communications or similar roles
3. Good knowledge of current social media channels (Facebook, Twitter etc.)
4. Passion for community management and digital affinity
5. Excellent communication & inter-personal skills

Offer:

1. The opportunity to work in sunny Barcelona, one of Europe’s most attractive cities
2. Highly competitive salary that includes a great signing bonus
3. An ambitious company culture, encouraging internal promotions and professional development
4. International working environment