German-Speaking Customer Support for Payment Solutions in Madrid, Spain

Nordic Jobs Worldwide; España; Presencial; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

A recruitment company is seeking German-speaking Customer Support Agents in Madrid. In this role, you will assist clients with credit card inquiries primarily in German. The position offers a permanent contract, paid training, and relocation support. Ideal candidates are fluent in German and have strong communication skills. Join a multicultural environment and enjoy various benefits while working in a flexible schedule.

Servicios

Permanent contract

Paid training

International work environment

Travel reimbursement

Financial aid for housing

Formación

• Eligible to work in Spain starting September 2025.
• Native or fluent in German and high level of English.
• Customer-oriented with strong communication skills.

Responsabilidades

• Communicate with clients primarily in German (80%) and English (20%).
• Handle inquiries related to corporate credit cards and transaction issues.
• Provide support via phone and email.
• Ensure client satisfaction through professional and friendly communication.
• Work Monday to Friday, 9:00–20:00 (split shifts).

Conocimientos

Fluent in German

High level of English

Strong communication skills

Customer-oriented

Reliable and flexible

Descripción del empleo

Job Description

Do you want to work for a global leader in customer service and support clients in the corporate finance sector? Our client is hiring German-speaking Customer Support Agents in the vibrant city of Madrid!

Join the Airplus project as a Bilingual Customer Support Agent. You'll assist clients in resolving transaction and credit card inquiries, primarily in German, through phone and email. Benefit from comprehensive paid training and enjoy a relocation package to help you settle in smoothly!

About the company: Our partner is a global leader in the customer service industry, delivering exceptional experiences for over 750 leading and digital-first brands. With 170,000 associates worldwide, they provide innovative customer service solutions and seamless customer experiences.

What will you do?

• Communicate with clients primarily in German (80%) and English (20%)
• Handle inquiries related to corporate credit cards and transaction issues
• Provide support via phone and email
• Ensure client satisfaction through professional and friendly communication
• Work Monday to Friday, 9:00–20:00 (split shifts), with one rotating day off per week

Candidate profile

• Native or fluent in German
• High level of English
• Customer-oriented with strong communication skills
• Reliable, flexible, and professional
• Eligible to work in Spain starting September 2025

Employer offers

• Permanent contract with a 2-month probation period
• Paid training under contract
• International and multicultural work environment
• Travel reimbursement up to €200 after 3 months of employment (ticket required)
• Financial aid of €300–€400 / month (gross) for housing during the first 3 months (requires proof of accommodation payment)

Multilingual Jobs Worldwide is a leading recruitment company focusing on connecting multilingual talent with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped more than 5,400 candidates secure their dream jobs.