German Speaking Customer Support Agent SIXT Share (m / f / d) - 100% Remote

SIXT; Madrid; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading international mobility service provider in Madrid is seeking dedicated Customer Service Agents to join their team remotely. Candidates must speak fluent German and very good English, with a keen desire to provide excellent service. The role involves responding to customer inquiries, managing complaints, and gathering feedback to enhance service quality. Join a dynamic team that values professional growth through engaging team-building activities and career advancement opportunities.

Servicios

Work-Life Balance

Employee Benefits including travel discounts

Team Building Activities

Professional Growth opportunities

Formación

• Previous experience in customer service roles is preferred.
• Ability to handle complaints effectively.
• Willingness to work shifts including nights and weekends.

Responsabilidades

• Respond to customer enquiries via email and telephone.
• Handle complaints and feedback from customers.
• Support the success of the company with suggestions for improvement.

Conocimientos

Fluent German

Very good English (level B2 or higher)

Customer interaction

Communication skills

Problem analysis and problem-solving skills

PC and common software (Microsoft Office)

Descripción del empleo

Are you looking for an exciting challenge in customer service Then youve come to the right place! We are currently looking for dedicated and communicative agents (m / f / d) for our Customer Service Team for SIXT Share in Spain! If you want to create an unforgettable experience for every customer then you are welcome to join us on this journey into the future of mobility. We look forward to receiving your application!

YOUR ROLE

• You will respond to all incoming customer enquiries before during and after booking by email and telephone
• You will handle complaints
• You will collect feedback from our customers thereby supporting the success of SIXT and contributing your suggestions for improvement
• You are willing to work shifts nights and weekends

YOUR SKILLS

You speak fluent German and very good English (level B2 or higher)

You have already gained some experience in dealing with customers and excellent service is a matter of course for you

You enjoy interacting with partners and customers and have very good communication skills and empathy

You can react very quickly to new situations and have good problem analysis and problem-solving skills

You are confident in using a PC and common software (Microsoft Office)

WHAT WE OFFER

Work-Life Balance. This fully remote position gives you the flexibility to work 100% from home allowing you to better balance your professional and personal life

Employee Benefits. Take advantage of a wide range of discounts on SIXT rent share ride and SIXT as well as exclusive deals on travel tech and lifestyle products

Team Building Activities and International Events. Be part of engaging team-building activities and participate in exciting global corporate events that connect colleagues from all over the world

Professional Growth. Work alongside a highly motivated and skilled team with plenty of opportunities to learn grow and advance your career in a dynamic international environment

Apply now and become part of an international forward-thinking team thats redefining premium mobility every day. Were excited to meet you!

Additional Information :

About us :

We are a globally leading mobility service provider with a revenue of 4.00 billion and around 9000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental) SIXT share (car sharing) SIXT ride (taxi ride and chauffeur services) and SIXT (car subscription) giving our customers access to our fleet of 350000 vehicles the services of 4000 cooperation partners and around 5 million drivers worldwide. Together with our franchise partners we are present in more than 110 countries at 2000 rental stations. At SIXT top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!

Remote Work : Employment Type :

Full-time

Key Skills

Design Engineering,Baan,Customer Service,Fund Management,ABAP,Elevator

Department / Functional Area : Customer Service

Experience : years

Vacancy : 1