German Speaking Customer Support Agent SIXT Share (m / f / d) - 100% Remote

SIXT; Barcelona; A distancia; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A leading mobility service provider in Barcelona is looking for a Customer Service Agent to handle inquiries and complaints. The role requires fluent German and very good English, along with strong communication and problem-solving skills. It's a fully remote position offering flexibility and various employee benefits. Apply now to join a dynamic international team!

Servicios

Flexible work from home

Discounts on services and products

Team-building activities

Formación

• Fluent German and very good English required.
• Proven ability in delivering excellent customer service.
• Strong empathy and enjoyment in interaction.

Responsabilidades

• Respond to all incoming customer inquiries by email and telephone.
• Handle customer complaints effectively.
• Collect customer feedback for service improvement.
• Willingness to work shifts, nights, and weekends.

Conocimientos

Fluent German

Very good English (B2 or higher)

Excellent customer service experience

Strong communication skills

Problem-solving abilities

Technical proficiency in PC and Microsoft Office

Descripción del empleo

Job Description

Are you looking for an exciting challenge in customer service? Then you've come to the right place! We are currently looking for dedicated and communicative agents (m / f / d) for our Customer Service Team for SIXT Share in Spain! If you want to create an unforgettable experience for every customer, then you are welcome to join us on this journey into the future of mobility. We look forward to receiving your application!

YOUR ROLE

• You will respond to all incoming customer enquiries before, during and after booking by email and telephone
• You will handle complaints
• You will collect feedback from our customers, thereby supporting the success of SIXT and contributing your suggestions for improvement
• You are willing to work shifts, nights, and weekends

YOUR SKILLS

• Language skills with fluent German and very good English (B2 or higher).
• Customer experience with proven ability in delivering excellent service.
• Communication with strong skills, empathy, and enjoyment in partner and customer interaction.
• Problem-solving with quick reactions to new situations and strong analytical ability.
• Technical proficiency with confidence in using PC and Microsoft Office.

WHAT WE OFFER

• Work-Life Balance: This fully remote position gives you the flexibility to work 100% from home, allowing you to better balance your professional and personal life
• Employee Benefits: Take advantage of a wide range of discounts on SIXT rent, share, ride, and SIXT+, as well as exclusive deals on travel, tech, and lifestyle products
• Team Building Activities and International Events: Be part of engaging team-building activities and participate in exciting global corporate events that connect colleagues from all over the world
• Professional Growth: Work alongside a highly motivated and skilled team, with plenty of opportunities to learn, grow, and advance your career in a dynamic international environment

Apply now and become part of an international, forward-thinking team that’s redefining premium mobility every day. We’re excited to meet you!

Additional Information

About us :

We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!