German-speaking Customer Service Representative in Madrid

Blu Selection; Madrid; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

An exciting opportunity awaits in a vibrant start-up environment in Madrid! As a Customer Service Representative, you will play a key role in delivering exceptional customer experiences and building lasting relationships. This dynamic company values innovation and creativity, offering you the chance to thrive in a collaborative atmosphere. You'll be working with top global brands, addressing customer queries, and providing effective solutions. With a focus on professional growth and a permanent contract, this role promises stability and the chance to make a real impact in an international setting. If you're ready to embrace a new challenge, join this forward-thinking team!

Servicios

Competitive salary

Dynamic start-up culture

International work environment

Growth opportunities

Permanent contract

Formación

• Proficiency in German and English is essential for this role.
• Strong communication and teamwork skills are crucial for success.

Responsabilidades

• Provide world-class service to customers and support client activities.
• Record customer data accurately in the CRM system.

Conocimientos

German language (C2 proficiency)

English language (C1 proficiency)

Excellent listening skills

Proficient communication abilities

Strong teamwork skills

Drive for excellence

Intercultural communication

Educación

Valid Spanish work permit

Herramientas

CRM system

Descripción del empleo

Are you passionate about delivering exceptional customer experiences and eager to be part of an exciting, fast-paced start-up? Join our dynamic team in Madrid and help shape the future of our growing company. As a Customer Service Representative, you'll have the opportunity to make a real impact, working directly with our customers to provide personalized support and create lasting relationships. If you thrive in a collaborative environment, love problem-solving, and are ready to contribute to a brand that's on the rise, we want to hear from you!

Your responsibilities as Customer Service Representative will be:

1. Supporting clients’ activities by offering world-class service to their customers while working on projects of top prestigious and worldwide brands by:
2. Answering incoming customer queries promptly
3. Identifying issues and providing effective solutions to ensure customer satisfaction
4. Recording customer data accurately in the CRM system
5. Providing ad-hoc support as required
6. Being a team player and collaborating for the success of the team and project

Skills, qualifications and interests you need to succeed in this role:

1. C2 Proficiency in the German language + C1 proficiency in English
2. In-depth understanding of the value and impact of a superior customer experience
3. Excellent listening skills and proficient communication abilities
4. A drive for excellence and professionalism
5. Strong teamwork skills and dedication to collaborative success
6. Excitement about intercultural communication and the expatriate lifestyle
7. Living in or willing to relocate to Madrid, Spain for an international career and life experience
8. A valid Spanish work permit (required)

What’s in it for you?

1. Competitive salary
2. Dynamic start-up culture where innovation and creativity thrive
3. International work environment that embraces diversity and offers a global perspective
4. Growth opportunities, with room for personal and professional advancement
5. Permanently contract providing stability and long-term career potential

Living in Madrid: What to Expect

1. A vibrant, cosmopolitan city blending modern innovation with rich history
2. Thriving cultural scene with world-class museums, theaters, and historic landmarks
3. Lively festivals and traditions, including the famous San Isidro celebrations
4. Mild winters and warm summers, making for plenty of outdoor enjoyment year-round
5. A dynamic food culture, from tapas bars to Michelin-starred restaurants, with iconic dishes like cocido madrileño
6. A buzzing start-up ecosystem, offering endless opportunities for growth and innovation