German-Speaking Customer Service Agent - Lisbon, Portugal with Relocation

AetherCore; Madrid; Presencial; EUR 22.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a motivated Customer Support Representative fluent in German and English to join their dynamic support team. This role is crucial in ensuring customer satisfaction by resolving queries via various channels and contributing to key performance indicators. The ideal candidate will have a strong background in customer support and excellent communication skills. The company offers a competitive salary package, performance bonuses, and comprehensive health insurance. If you are passionate about delivering exceptional customer experiences and eager to grow in your career, this is the perfect opportunity for you.

Servicios

Competitive salary package

Fixed weekday schedule

Performance and language bonuses

Health and life insurance

Relocation bonus up to €2,500

Support with local registration and accommodation

Initial training provided

Opportunities for career development

Formación

• 12+ months of customer support experience in a contact center is preferred.
• Familiarity with BPO KPIs like C-SAT, NPS, SLAs is required.

Responsabilidades

• Provide effective customer support through phone, email, and chat.
• Diagnose and resolve technical and account-related issues.

Conocimientos

German (native-level, minimum C1)

English (fluency)

Communication skills

Problem-solving skills

Technical troubleshooting knowledge

Descripción del empleo

Position: Customer Support Representative (German Speaker)
Location: Lisbon, Portugal
Start Date: Flexible
Employment Type: Full-time | Fixed-term contract (1 year)

About the Role
We are looking for a motivated and detail-oriented Customer Support Representative to join our support team for a leading streaming platform. In this role, you will be responsible for resolving customer queries via phone, email, and chat, troubleshooting issues, and ensuring a high level of satisfaction.

You will play a key part in shaping the customer experience and contributing to important performance indicators, including Customer Satisfaction (C-SAT), Net Promoter Score (NPS), and adherence to Service Level Agreements (SLAs).

Key Responsibilities

• Provide timely and effective customer support through multiple channels

• Diagnose and resolve technical and account-related issues

• Ensure a high level of customer satisfaction by delivering a positive experience

• Work towards individual and team performance targets

Requirements

• Native-level German (minimum C1) and fluency in English

• Previous experience in customer support (preferably 12+ months in a contact center)

• Familiarity with BPO KPIs (C-SAT, NPS, SLAs)

• Strong communication and problem-solving skills

• Technical troubleshooting knowledge is a plus

What We Offer

• Competitive salary package: approx. €21,800 gross/year

• Fixed weekday schedule (Monday to Friday, 9 AM to 6 PM)

• Performance and language bonuses

• Health and life insurance (includes family plan)

• Relocation bonus up to €2,500 for candidates moving from abroad

• Support with local registration and accommodation

• Initial training provided and opportunities for career development

How to Apply
If you're ready to join a dynamic team and contribute to creating a positive customer experience, we’d love to hear from you. Apply today to take the next step in your career.