German Player Support Advocate Remote, Spain

JR Spain; Madrid; A distancia; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

Join a leading global provider in the gaming industry as a French Player Support Advocate. This role offers a unique opportunity to provide exceptional technical and customer support, ensuring a seamless customer journey. You will work collaboratively in a dynamic team, addressing customer queries with professionalism and care. With flexible remote work options and a supportive community, this position promises career progression and a fun environment. If you are passionate about gaming and have a proactive attitude, this is the perfect opportunity for you.

Servicios

Full training provided

Attractive pay

Holidays

Team competitions

Social events

Wellbeing programs

Career progression

Access to top technology

Formación

• Fluency in German and English, especially in reading and writing.
• Experience with gaming consoles or PC gaming.
• IT literate with a tech-savvy mindset.

Responsabilidades

• Provide 1st line Technical and Customer support to clients' customers.
• Resolve technical issues via live chat and telephone.
• Maintain high-quality service and collaborate with the team.

Conocimientos

Near-native fluency in German

Near-native fluency in English

Attention to detail

Communication skills

Problem-solving skills

Proactive attitude

IT literacy

Technical support background

Herramientas

Microsoft Excel

Descripción del empleo

Title: German Player Support Advocate

Location: Anywhere in Spain

Contract: 40 hours a week

Language: French

Shift pattern: Varies between morning & afternoon shifts. Full training provided.

Overview

As a French Player Support Advocate, you will be an ambassador for our brand, providing 1st line Technical and Customer support to our clients' customers. You should be calm, technically minded, proactive, and positive. Your goal is to make the customer journey seamless while communicating in English.

What you’ll be doing

• Answering customer queries with a focus on first-time resolution, providing responses with attention to detail, care, and professionalism.
• Responding within response times and prioritizing solutions.
• Resolving technical issues via live chat, fault finding, and offering solutions. Some communication via telephone may be required.
• Working within a dynamic team, ensuring excellent customer care.
• Maintaining high-quality service and collaborating to identify trends in customer queries.

Requirements

• Near-native fluency in German & English, especially reading & writing.
• Excellent attention to detail, communication skills, and knowledge of Microsoft Excel.
• Self-motivated with a proactive attitude, capable of working collaboratively in a multilingual team.
• Logical, methodical, with good analytical and problem-solving skills.
• Experience with gaming consoles or PC gaming.
• Comfort discussing technical faults/issues related to game consoles/PCs.
• IT literate with a tech-savvy mindset or background in technical IT support.
• Private working space and own broadband router.

PC requirements

• Minimum internet speed of 10 Mb/s.
• At least 4 GB RAM.
• Run at least Windows 8 64-bit or recent macOS.
• i5 processor or better, max 3 years old.
• 1080p display; external monitors acceptable.
• Smartphone for two-factor authentication (Android 4.4+/iOS 10.0+).
• Own webcam, headset, and computer.

Benefits

• Work with a leading global provider in the gaming industry, with full training and opportunities to work on major projects.
• Attractive pay, holidays, team competitions, and social events.
• Inclusive, supportive community with wellbeing programs and career progression.
• Remote work with flexible schedules, a fun environment, and access to top technology and creative minds.

Our Values

We emphasize mutual respect, integrity, honesty, transparency, and ethical conduct. Our goal is to enhance our clients' businesses and customer satisfaction, building a culture of diversity, inclusion, and professional growth.