(German & English) Technical Support Consultant (remote)

SupportYourApp; Madrid; A distancia; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

Join a forward-thinking company as a Technical Support Consultant and thrive in a multicultural environment while working remotely. This role offers the opportunity to provide exceptional customer support, troubleshoot technical issues, and collaborate with diverse teams. Enjoy a fixed schedule and benefits that promote work-life balance, along with a commitment to your professional growth. If you're passionate about helping others and eager to develop your skills in a supportive setting, this is the perfect opportunity for you.

Servicios

Fixed schedule: Monday to Friday, 8 AM-5 PM, CET

Opportunity to work fully remotely

Inclusive international environment

Good bonuses for referring friends

Paid intensive training and probation

Work-life balance

Responsive management interested in your growth

Formación

• 1-2 years of experience in customer support in a fast-paced environment.
• Strong problem-solving and troubleshooting skills required.

Responsabilidades

• Provide exceptional customer support via emails, calls, and chats.
• Troubleshoot technical issues and provide step-by-step guidance.
• Collaborate with other departments to resolve customer inquiries.

Conocimientos

German (spoken and written)

English (spoken and written)

Customer support experience

Problem-solving skills

Technical troubleshooting

Familiarity with CRM systems

Descripción del empleo

German & English) Technical Support Consultant (remote)

Join our Technical Support Consultant team today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

What you will do :

• Provide exceptional customer support via emails, calls, and chats
• Troubleshoot technical issues and provide step-by-step guidance to customers
• Collaborate with other departments to resolve customer inquiries
• Escalate complex issues to the appropriate team for resolution
• Document customer interactions
• Improve customer support processes and procedures
• Maintain high level of product knowledge
• Stay up to date with the product updates and changes

What you need to succeed in this role :

• Excellent German and English is a must (both spoken and written)
• At least 1-2 years of experience in customer support in a fast-paced environment
• Strong problem-solving and troubleshooting skills
• Familiarity with CRM systems and basic technical support
• Personal laptop or computer (at least 8GB of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)

Benefits and Perks :

• Fixed schedule : Monday to Friday, 8 AM-5 PM, CET
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in EUR
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development

Who we are :

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English , pointing out your outstanding skills!

Visit our website :

DISCLAIMER : We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.