(German & English) Technical Support Consultant (remote)

SupportYourApp; Córdoba; A distancia; EUR 24.000 - 36.000; Jornada completa

Descripción de la vacante

Join a leading Support-as-a-Service company as a Technical Support Consultant. This role involves providing exceptional support to clients in a multicultural environment with the benefit of a fully remote setup. Ideal candidates will be fluent in German and English, possessing solid customer support experience and technical troubleshooting skills. Enjoy a fixed work schedule and various company benefits.

Servicios

Fixed schedule

Opportunity to work fully remotely

Inclusive international environment

Paid intensive training

Good bonuses for referring friends

Work-life balance

Formación

• Excellent German and English is a must.
• 1-2 years of experience in customer support.
• Familiarity with CRM systems.

Responsabilidades

• Provide exceptional customer support via email, calls, and chats.
• Troubleshoot technical issues and guide customers.
• Document customer interactions.

Conocimientos

Problem-solving

Troubleshooting

Customer Support

Communication

Herramientas

CRM systems

Descripción del empleo

German & English) Technical Support Consultant (remote)

German & English) Technical Support Consultant (remote)

3 weeks ago Be among the first 25 applicants

Passionate about the world of tech?

What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?

Passionate about the world of tech?

What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?

Join our team as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let's see what it takes

What you will do :

• Provide exceptional customer support via emails, calls and chats
• Troubleshoot technical issues and provide step-by-step guidance to customers
• Collaborate with other departments to resolve customer inquiries
• Escalate complex issues to the appropriate team for resolution
• Document customer interactions
• Improve customer support processes and procedures
• Maintain high level of product knowledge
• Stay up to date with the product updates and changes

What you need to succeed in this role :

• Excellent German and English is a must (both spoken and written)
• At least 1-2 years of experience in customer support in fast-paced environment
• Strong problem-solving and troubleshooting skills
• Familiarity with CRM systems and basic technical support
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)

Benefits and Perks :

• Fixed schedule : Monday to Friday, 8 AM-5 PM, CET
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in EUR
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development

Who we are :

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English , pointing out your outstanding skills!

Visit our website : We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

Seniority level

Seniority level

Associate

Employment type

Employment type

Full-time

Job function

Job function

Customer Service

Hospitals and Health Care, Non-profit Organizations, and Government Administration

Referrals increase your chances of interviewing at SupportYourApp by 2x

Sign in to set job alerts for “Technical Support Consultant” roles.

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

J-18808-Ljbffr