German Customer Support Specialist - Digital Advertising

TP; Barcelona; Híbrido; EUR 22.000 - 26.000; Jornada completa

Descripción de la vacante

A leading company in IT Services is looking for a German Customer Support Specialist to join their dynamic team in Barcelona. This entry-level hybrid position supports businesses using Google Local Services Ads. Key responsibilities include processing submissions, providing customer support, and ensuring compliance. Candidates should possess C2-level German, fluent English, and strong communication skills. Attractive benefits include a competitive salary, bonuses, and opportunities for skill development.

Servicios

Private Health Insurance

Referral Program

Continuous skill development

Clear career growth opportunities

Formación

• C2-level German and fluent English.
• Experience in customer service.
• Strong communication, organizational, and customer-facing skills.

Responsabilidades

• Process and validate license, insurance, and business registration submissions.
• Provide phone/email support for live advertisers.
• Guide businesses through onboarding for a smooth go-live process.

Conocimientos

Communication

Organizational Skills

Detail Orientation

Educación

Bachelor's degree in Business or related fields

Descripción del empleo

German Customer Support Specialist - Digital Advertising

Join our dynamic team at Teleperformance in vibrant Barcelona and work on an exciting project with Google Local Services Ads — a game-changing tool for businesses everywhere!

Responsibilities :

• Verification Operations : Process and validate license, insurance, and business registration submissions for new reviews and recertifications.
• Support & Escalations : Provide phone / email support for live advertisers and review escalated photo submissions requiring language expertise.
• Content Compliance : Provide responsive phone and email support for advertisers using review and related services.
• Performance Monitoring : Evaluate provider quality, collaborate on improvement initiatives, and support retention through churn analysis and reporting.
• Onboarding Assistance : Guide businesses through onboarding, ensuring all requirements are met for a smooth go-live process.
• Expert Guidance : Develop expertise in regional onboarding processes, advising businesses on verification requirements.
• Ad-Hoc Operations : Tackle additional tasks as needed in a dynamic, fast-paced environment.

Requirements :

• C2-level German and fluent English.
• Experience in customer service.
• Strong communication, organizational, and customer-facing skills with a keen eye for detail.
• Self-driven and able to manage tasks independently while meeting deadlines.

Preferred Qualifications :

• Bachelor's degree in Business or related fields.
• 2+ years of experience in legal compliance, trust & safety, or verification, with familiarity in local legislation or government processes.
• Knowledge of home services industries (e.g., plumbing, electrical).

Benefits :

• Full-time (39 hours / week) hybrid position in Barcelona with a salary of €22,200 gross / year plus up to €1,000 gross / year in bonuses.
• Referral Program : Earn up to €2,000 for bringing friends, depending on the language / project.
• Relocation package .
• Private Health Insurance.
• Continuous skill development and certifications.
• Clear career growth opportunities supported by coaches and a motivating team environment.
• Engaging workplace with bi-weekly, monthly, or quarterly contests and dynamic business casual culture.
• Prime office location at the World Trade Center, Barcelona, surrounded by the sea.
• Seniority level : Entry level.
• Employment type : Contract.
• Industry : IT Services and IT Consulting.

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