German Customer Support Agent (Onsite in Malaga)

Blu Selection; Málaga; Presencial; EUR 22.000; Jornada completa

Descripción de la vacante

An exciting opportunity awaits in a vibrant, multicultural city! As a German Customer Support Agent, you will play a vital role in ensuring customer satisfaction by providing top-notch support across various channels. This position offers a full-time, office-based role where you can thrive in a dynamic environment, collaborating with a global leader in customer experience services. With a competitive salary and attractive perks, including a relocation package and health insurance, this is your chance to embark on a rewarding career journey while making a positive impact on customers' lives. Don't miss out on this opportunity to join a passionate team and grow your skills!

Servicios

Relocation Package

Health Insurance

Bonus structure

Office-based position

Formación

• Fluent in German and proficient in English required.
• Prior customer service experience is a plus.

Responsabilidades

• Provide high-quality customer support via phone, email, and chat.
• Resolve inquiries related to products and services promptly.

Conocimientos

Fluent in German

Proficient in English

Customer service experience

Problem-solving skills

Communication skills

Ability to multitask

Team player

Educación

Eligibility to work in Spain

Descripción del empleo

Are you looking for an exciting opportunity to work in a dynamic, international environment? Do you have a passion for helping others and solving problems? If so, this role is for you! The starting date is the 17th of February, so don't wait too long!

As a German Customer Support Agent, your primary responsibility will be to assist customers in resolving inquiries and issues while ensuring a high level of customer satisfaction.

Your responsibilities and impact as a German Customer Support Agent will be:

1. Provide high-quality customer support via phone, email, and chat.
2. Resolve inquiries related to products, services, or accounts promptly and professionally.
3. Build rapport with customers, understanding their needs and ensuring a positive experience.
4. Collaborate with internal teams to address technical issues and follow up on open cases.
5. Accurately document customer interactions and solutions in the system.
6. Stay up-to-date on company policies, services, and tools to provide effective support.

Skills, qualifications, and interests you need to succeed in this role:

1. Fluent in German (native level) and proficient in English (B2 level or higher).
2. Prior experience in customer service, technical support, or a similar role is a plus.
3. Excellent communication and problem-solving skills.
4. Ability to multitask and work in a fast-paced environment.
5. Strong team player with the ability to work independently when required.
6. Eligibility to work in Spain.

What’s in it for you?

1. Relocation Package: Flight Ticket up to € 200,- and € 400,- per month, for three months for your rent.
2. Wage of € 21.500 a year.
3. A bonus structure.
4. Health Insurance.
5. Full-time, office-based position from 9 AM - 6 PM.
6. Opportunity to work in a multicultural and vibrant city like Malaga.

Your Future Company:

This global leader in customer experience services was founded by two French entrepreneurs in 2000. With over 75,000 multilingual employees across 50+ countries, they are trusted by some of the most progressive brands worldwide. Their Malaga hub is growing, and they are looking for new talent to join their journey.