German Customer Support Advisor – Hotel Chain | Malaga, Spain

Work International; Málaga; Presencial; EUR 20.000 - 30.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a passionate German Customer Support Advisor to join their team in sunny Málaga. This exciting role involves being the first point of contact for German-speaking guests, assisting with inquiries, bookings, and ensuring an exceptional experience. You will be part of a dynamic customer service environment, working directly with a renowned hotel chain. If you are fluent in German and have a knack for customer service, this is your chance to thrive in a vibrant setting while helping guests enjoy their stay in beautiful Spain.

Servicios

Fixed monthly salary + bonus

Onsite Training

Flexible work hours

Dynamic work environment

Formación

• Strong communication skills in German and English.
• Ability to provide excellent customer service.

Responsabilidades

• Handle incoming customer calls in German and assist with inquiries.
• Provide clear communication to resolve customer issues.

Conocimientos

German (Native or Bilingual)

English (Advanced, minimum C1)

Customer Service Skills

Descripción del empleo

Are you a German speaker with a passion for customer service and a love for travel? If you're looking for an exciting opportunity to work with an amazing hotel chain in sunny Málaga, we want you on our team! As a German Customer Support Advisor, you'll help guests from around the world with their inquiries and ensure they have the best stay possible.

About the Role:

We are looking for a German-speaking Customer Support Advisor to join a renowned hotel chain in Málaga. You’ll be the first point of contact for German-speaking customers, handling inquiries and ensuring a seamless experience for hotel guests. You’ll work directly with customers over the phone to answer questions, resolve issues, and provide information about hotel services.

What You’ll Do:

• Handle incoming customer calls in German, assisting with bookings, inquiries, and support.
• Provide clear and professional communication to resolve customer issues.
• Ensure customer satisfaction by delivering excellent service.
• Handle a variety of customer queries, from booking confirmations to special requests.

What We’re Looking For:

• German: Native or bilingual level
• English: Advanced (minimum C1)
• Ability to work 39 hours/week with alternating weekends
• A valid NIE, NAF, and a Spanish bank account
  

What You’ll Get:

• Fixed monthly salary + bonus
• Onsite Training: From 9 AM to 6 PM
• Location: Malaga
• Contract: Indefinite term, with a 2-month probation period
• Work Schedule: Flexible hours with alternating weekends

If you’re looking to work in a dynamic customer service role for a top hotel brand in Spain, this is the opportunity for you! Apply now and join our team in Málaga!