German Customer Service Advisor (Malaga)

Language Matters; España; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading customer service agency is seeking a German Customer Service Advisor in Malaga. The role involves providing exceptional support to German customers regarding electronics, including product setup and technical troubleshooting. Candidates should be fluent in German and English, with a strong background in customer service. The position offers relocation support and benefits for longevity, making it ideal for those seeking an international experience.

Servicios

Relocation package

Meal vouchers

Christmas/Holiday bonuses

Performance bonuses

Formación

• Fluent in German at C1-C2 level and English at B2 level.
• Experience in technical customer support is preferred.
• Ability to use MS Office confidently.

Responsabilidades

• Deliver exceptional customer service via phone and email.
• Provide expert product knowledge on drones.
• Assist with product setup and troubleshooting.

Conocimientos

Fluent in German (C1-C2)

Fluent in English (B2)

Technical customer support experience

Proficient in MS Office

Multi-tasking ability

Descripción del empleo

German Customer Service Advisor (Malaga)

Do you love traveling and want to have an abroad working experience in a vibrant city with a great climate? An industry leading electronics company requires technically minded Advisors to join a growing team in Spain. You will be taking calls and enquiries from German customers regarding the client’s products.

Responsibilities

• Deliver exceptional customer service by responding promptly and professionally to inquiries via phone and email.
• Provide expert product knowledge, offering accurate details on drone features, specifications, and usage.
• Assist with product setup and troubleshooting, ensuring customers can easily operate their products.
• Diagnose and resolve technical issues, including problems with hardware, software, and accessories.
• Process orders efficiently, handling returns, exchanges, and customer requests with care.
• Monitor and update customers on order status, keeping them informed throughout the purchasing process.
• Stay updated on industry trends, including the latest drone models and software developments.
• Offer personalized recommendations, helping customers choose products that best fit their needs.
• Maintain high customer satisfaction, consistently exceeding service quality expectations.
• Gather feedback and provide insights, contributing to product and service improvements.

What you will get

You will earn an abroad working experience and become more adaptable. The role is office-based in Malaga. Relocation support is provided, including reimbursement for flight tickets and affordable accommodation of the client’s choice.

• Relocation package: Lucrative package helping you settle in nicely to your new surroundings
• Benefits for Longevity: Stay and get paid!
• Other benefits include: Meal Vouchers, Christmas/Holiday bonuses and performance bonuses.

Requirements

• Fluent in German (at least C1-C2 level) and English (B2)
• Know how to use MS Office
• Can multi-task, being able to handle calls while navigating through systems
• Experience in technical customer support

How to apply

To apply, please send your CV in English to Thomas. languagematters is acting as an employment agency in relation to this vacancy.

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