German Customer Service Advisor – Barcelona

buscojobs España; Barcelona; Híbrido; EUR 24.000 - 30.000; Jornada completa

Descripción de la vacante

A vibrant and diverse company is seeking a German Customer Service Advisor in Barcelona. This role focuses on providing outstanding service in the payment industry, requiring excellent German and English communication skills. Join a supportive workplace offering extensive training, career growth, and fun perks like free Spanish lessons and coffee on office days.

Servicios

Opportunities for internal growth and career progression

Extensive training provided

Exciting incentives and reward schemes

Comprehensive support for mental health and well-being

Unlimited coffee and fresh fruit

Free online Spanish lessons

Free Personal Training Sessions

Unforgettable staff parties

Formación

• Native-level proficiency in German and good command of English.
• Comfortable using computer systems and various software applications.
• Previous customer service experience is a bonus.

Responsabilidades

• Connect with B2C customers via phone providing service-oriented solutions.
• Handle admin tasks and follow up on questions and requests.
• Cultivate a positive working environment and ensure customer appreciation.

Conocimientos

Communication

Problem Solving

Attention to detail

Educación

High school diploma or equivalent

Descripción del empleo

German Customer Service Advisor - Barcelona

Barcelona

German Customer Service Advisor - Barcelona

Calling all Customer Service Representatives! We are searching for exceptional individuals who can be the friendly voice on the other end of the line, ensuring that our customers receive exceptional care. At our company, we pride ourselves on going beyond the usual to create fantastic service experiences, and we want you to join us in this mission.

If you are a German speaker, have a passion for providing outstanding customer service, thrive in a dynamic work environment, and genuinely enjoy connecting with people, this opportunity is for you! Join us in embracing the best of both worlds from the comfort of your home and within our vibrant office space, with our hybrid working model!

Tasks

In this role, you will dive into a comprehensive training program to get ready for top-notch client service for one of our clients in the payment industry.

Your responsibilities will include customer service tasks, such as blocking lost or stolen credit and debit cards, handling identity verification, providing solutions to queries, and analysing potentially fraudulent transactions.

The responsibilities:

• Communication: Connect with B2C customers via phone providing service-oriented solutions.
• Administration: Keep things organised by handling admin tasks and following up on questions and requests.
• Teamwork: Cultivate a positive working environment, fostering motivation among colleagues and ensuring customers feel genuinely appreciated.

Requirements

• Native-level proficiency in German (both spoken and written) and a good command of the English language.
• A high school diploma or equivalent qualification is necessary.
• Previous customer service experience is a bonus but not a deal-breaker.
• Your communication skills should be on point for confidently interacting with customers.
• You are a master problem solver, ready to tackle customer inquiries and resolve issues efficiently.
• Juggling tasks and paying attention to detail is your thing, especially in a fast-paced environment.
• Comfortable using computer systems and various software applications.
• Ability to work flexible shifts, including evenings, weekends, and holidays, due to the dynamic nature of customer needs.

What we offer:

• A diverse and lively workplace that values diverse cultures, fostering a fun and friendly atmosphere.
• Opportunities for internal growth and career progression to advance your professional journey.
• Extensive training provided, arming you with the knowledge and tools to excel in your role.
• Exciting incentives and reward schemes to recognize your efforts and keep you motivated for impressive results.
• A permanent role with a competitive salary for financial stability.
• Comprehensive support for mental health and well-being, as we believe that a healthy mind is as important as a healthy body.
• Unlimited coffee and fresh fruit on office days for an energy boost.
• Free online Spanish lessons outside of working hours for skill development.
• Free Personal Training Sessions.
• Unforgettable staff parties that bring the team together, creating lasting memories.

If these points align with your strengths and aspirations, we would love to hear from you! Join our team and start an exciting career journey with a company that truly values each and every individual. We cannot wait to welcome you aboard and create amazing experiences together.