German customer service

Grupo EfectoLED; Valencia; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading ecommerce firm in Valencia is seeking a German Customer Service representative. The role involves assisting customers, managing calls, and resolving issues to enhance customer satisfaction. Ideal candidates should have at least one year of experience in customer service and be native German speakers. Flexible working hours and attractive remuneration are offered.

Servicios

Flexible working hours

Attractive remuneration package

Social benefits

Seasonal fruit and healthy menu

Support for sports activities

Formación

• Minimum education of ESO graduate.
• Training in Commerce and Marketing is an advantage.
• Native German speaker or bilingual.
• Minimum 1 year experience in customer service, commercial and/or sales positions.

Responsabilidades

• Receive and manage customer service calls.
• Prepare and follow-up on quotations.
• Handle after-sales service, addressing complaints and issues.
• Manage emails and website chat.
• Follow up on the client portfolio.

Conocimientos

Digital skills

Customer orientation

Communication skills

Educación

ESO graduate

Commerce and Marketing training

Descripción del empleo

Join our REVOLUTION

At efectoLED / Ledkia we have a special mission for you. To improve people's everyday lives. We care, protect and provide innovative solutions to give our planet a present and a future.

Will you join our REVOLUTION? ️

We are looking for German Customer Service

Why would you want to be a #LEDer?

We are a young, dynamic, multicultural company, very consolidated in the ecommerce sector in constant growth, both nationally and internationally. Our LED products provide sustainable solutions that allow us to care for and protect our environment, because we only have one planet . As a LEDer you will enjoy flexible working hours, as well as an attractive remuneration package and social benefits. In addition, we are committed to promoting healthy lifestyles, seasonal fruit, a menu for employees, payment of race registrations, as well as collaborations in different sports, I Love Sport!

What will your day-to-day work be like?

The Customer Service Department's objective is to attend and advise the customer, to favour the sale, helping them to find the best solutions, from product information to the delivery and subsequent follow-up of the order. To achieve the highest customer satisfaction, guiding them in the resolution of any incident in the sales process. Conveying a positive image of the Company.

• Customer service : reception of calls.
• Preparation and follow-up of quotations.
• Follow-up of the client portfolio (private / professional).
• After-sales service. Dealing with complaints and incidents.
• Management of e-mails. Receiving and replying to customer e-mails.
• Management of the website chat.

What do you need to bring?

Minimum education of ESO graduate. Training in Commerce and Marketing is an advantage.

Digital skills.

Native German speaker or bilingual.

Minimum 1 year experience in customer service, commercial and / or sales positions.

Organised, methodical, customer-oriented, communication skills, versatility and eagerness to learn and develop in the field of customer service.

You can be a REVOLUTIONARY. You can be a #LEDer.

WeAreLEDers

LEDitBE

Únete a nuestra REVOLUCIÓN

En efectoLED / Ledkia tenemos una misión especial para ti. Mejorar el día a día de las personas. Cuidamos, protegemos y aportamos soluciones innovadoras para dar a nuestro planeta un presente y un futuro.

Te unes a nuestra REVOLUCIÓN? ️

Buscamos Customer Service Alemania

Por qué vas a querer ser un@ #LEDer?

Somos una compañía joven, dinámica, multicultural, muy consolidada en el sector ecommerce en constante crecimiento, tanto a nivel nacional como internacional. Nuestros productos LED aportan soluciones sostenibles que permiten cuidar y proteger nuestro entorno, porque sólo tenemos un planeta . Como LEDer disfrutarás de flexibilidad horaria, así como interesante paquete retributivo y beneficios sociales. Además, apostamos por favorecer los estilos de vida saludable, fruta de temporada, menú para emplead@s, pago de inscripciones a carreras, además de colaboraciones en diferentes modalidades deportivas, ¡I Love Sport!

Cuál será tu día a día?

El Dpto. Customer Service tiene como objetivo atender y asesorar al cliente, para favorecer la venta, ayudándole a encontrar las mejores soluciones, desde la información de los productos hasta la entrega y posterior seguimiento del pedido. Conseguir la mayor satisfacción del cliente, guiándole en la resolución de cualquier incidencia en el proceso de venta. Transmitir una imagen positiva de la Compañía.

Atención al cliente : recepción de llamadas.

Preparación y seguimiento de presupuestos.

Seguimiento de la cartera de clientes (particular / profesional).

Servicio postventa. Atendiendo reclamaciones e incidencias.

Gestión de e-mails. Recepción y respuesta a e-mails de los clientes.

Gestión del chat de la página web.

Qué deberás aportar?

Estudios mínimos de graduado en ESO. Valorable formación en ciclos de Comercio y Marketing.

Competencias digitales.

Nativ@ en alemán o bilingüe.

Experiencia mínima de 1 año en puestos de atención al cliente, comercial y / o ventas.

Persona organizada, metódica, orientación al cliente, capacidad de comunicación, polivalencia y afán por aprender y desarrollarse en el ámbito de atención al cliente.

Tú puedes ser un@ REVOLUCIONARI@. Tú puedes ser un@ #LEDer.

WeAreLEDers

LEDitBE