German Customer Experience Specialist, FinTech - Valencia

Job Squad; Gerona; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

An exciting opportunity awaits in sunny Valencia for a Customer Experience Specialist! This dynamic role involves supporting clients for the German version of an e-commerce platform. You'll engage with B2B customers to resolve payment issues and enhance the customer journey. Enjoy a great work-life balance with Monday to Friday hours, fully paid training, and a vibrant work environment. Join a scale-up business that values development opportunities and offers perks like health insurance and social events. If you're passionate about customer service and thrive in a fast-paced setting, this role is perfect for you!

Servicios

Paid health insurance

Paid breakfast and lunch

Social events

Spanish classes

Fully paid training

Great work/life balance

Formación

• Fluent in German and English with strong communication skills.
• Experience in customer support is a plus.

Responsabilidades

• Support B2B customers via phone, email, and chat.
• Handle payment inquiries and improve customer experience.

Conocimientos

German (native level)

English (C1 or strong B2)

Problem-solving skills

Interpersonal relationship building

Communication skills

Educación

Education in business administration

Education in finance or similar

Herramientas

MS Office applications

Descripción del empleo

Reference: WEVA

Are you dreaming of working and living in sunny Spain? We have a job for all German people in beautiful Valencia. Valencia has plenty of sun, an amazing coastal line with beautiful beaches, a nice nightlife and a warm and welcoming community - both locals and expats. It's a laidback lifestyle, but still a place that is full of exciting and vibrant nightlife, trendy bars, amazing beaches, and music. This city has something for everyone. Imagine dancing the night away at the clubs or on the beach, and attending live concerts and music festivals.

You need an EU passport to apply

We offer:

• Work from a nice and modern office in Valencia
• Fully paid training before you start your job
• Paid breakfast and lunch
• Great work/life balance - work Monday-Friday, normal office hours (no night shifts)
• Be a part of a scale-up business and a young work environment
• Development opportunities within the company
• Social events: mindfulness classes, Great Friday evening drinks, fitness bootcamps to stay fit and active
• Spanish classes
• Paid health insurance

The job

As a Customer Experience Specialist, you will support clients for the German version of E-Bay when sellers and buyers are connecting (for example payment issues, fraud, disagreement about items etc.).

It is a dynamic role that requires adaptability and a customer-oriented mindset to ensure that every customer interaction leaves a positive impression.

Your daily work will include tasks like these:

• Support B2B customers over the phone, email, and chat
• Communicate with customers to find the best solution to their problem
• Brainstorm with your colleagues to improve the Customer Experience
• Control and handle payment inquiries from sellers and buyers through various client platforms
• Ensure improved Trustpilot reviews
• Flag and escalate customer queries when needed to find the right resolution
• Map and improve business processes to enhance the customer journey and satisfaction

Your qualifications

You speak and write German at a native level and you are fluent in English (C1 or strong B2).

Experience in the customer support industry is a plus.

• Education in business administration, finance, or similar.

You have a basic understanding and level of computer handling skills (MS Office applications).

Excellent problem-solving skills with good inter-personal relationship building skills (empathy, listening ability, communication, ability to remain calm in stressful situations).

Ability to manage multiple, competing priorities, duties, and tasks, and you have excellent communication skills and can express your thoughts clearly and concisely.

If you have any questions about the position, please feel free to send an email to [e-mail].