German And Spanish Speaking Travel Agent - Seville

buscojobs España; Sevilla; Presencial; EUR 70.000 - 90.000; A tiempo parcial

Descripción de la vacante

Una conocida aerolínea española busca Agentes de Viajes para brindar atención al cliente y gestionar reservas. Los candidatos ideales hablan alemán y español, y se ofrecen turnos flexibles y oportunidades de formación en un ambiente internacional. Este puesto ofrece un salario competitivo y beneficios adicionales.

Servicios

Asignación por idioma

Clases de idiomas

Programa de bienestar

Descuentos para empleados

Programa de reubicación

Formación

• Capacidad para trabajar dentro de KPIs de satisfacción del cliente.
• Experiencia previa en atención al cliente es valiosa.
• Disponibilidad para trabajar en turnos rotativos.

Responsabilidades

• Proporcionar apoyo al cliente para el mercado alemán y español.
• Gestionar quejas, reservas y cancelaciones de boletos de vuelo.
• Cumplir con los KPIs internos relacionados con la satisfacción del cliente.

Conocimientos

Atención al cliente

Resolución de problemas

Comunicación en español

Comunicación en alemán

Descripción del empleo

Doyou speak German andSpanish? Would you like to work for one of the largest Spanish airlines? We are looking for you! We are looking for Travel Agents for a leading company in the aeronautical sector for customer service and reservation management.

Responsibilities :

• Providing customer support for the German and Spanish market through different channels : phone, email and chat.
• Handling complaints, reservations, cancellations for the flight tickets and holiday bookings.
• Meet the internal KPIs related to customer satisfaction.
• Solving problems with customers.
• Work with internal deadlines and efficiently within the team.

Requirements

• Salary up to €1463 gross / month (language allowance included for 38-hour workweek).
• Possibility to choose between 25, 30, 35 or 38 hour / s shifts.
• Work from Monday to Sunday with 2 days off a week and working alternate weekends.
• Shifts can be in the morning, afternoon or evening.
• 3-month contract with possibilities of continuity for your job stability.
• Training in person (from Monday to Friday) for 4 weeks from 8 am to 3 pm, starting on 03 / 04 / 2025. Training prior to the contract and a stipend of €15 gross per day, which is received once the first month of the contract has passed.
• Onsite position at the hub in Los Remedios (Seville), with the possibility of remote work once the learning curve has been overcome.
• We help you with transportation and accommodation for the first few months if you live in another city.
• Relocation package in place.
• Working in an international environment within a company with real growth opportunities
• Language classes for all employees
• Special discounts and employee experience programs with activities every week
• Wellness Room

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