Geodis - Customer Operations (Entry Level) H/M

GEODIS; Navarra; On-site; EUR 30,000 - 46,000; Full time

Job summary

GEODIS is a leading logistics company seeking a Customer Account Manager to drive growth for the Geodis marketplace. You will coordinate with external clients and our internal sales team to support daily operations, identify solutions, and ensure customer satisfaction across the international network.

The role requires problem-solving under pressure, collaboration across diverse stakeholders, and a strong service mindset, with a focus on delivering measurable results for enterprise customers and

Qualifications

• Must be able to solve problems under pressure.
• Demonstrates innovative mindset to improve processes.
• Able to collaborate with a diverse set of customers, partners and internal teams.
• Passion for meeting customer and partner service needs.
• Strong analytical and critical thinking abilities.
• Excellent communication and organizational skills.

Responsibilities

• Direct, manage and execute daily operations for an international customer base.
• Work with customers to identify new logistics solutions.
• Handle issues that arise in freight movement.
• Communicate core operational and growth metrics to management.

Skills

Problem solving

Innovative mindset

Collaboration

Customer service mindset

Analytical thinking

Communication

Education

Bachelor's Degree or equivalent experience

Job description

GEODIS' vision is to be the growth partner for its clients. As a logistics company, we achieve this through proven expertise across our five lines of business: Supply Chain Optimization, Freight Forwarding, Contract Logistics, Distribution & Express and Road Transport. Our emphasis on excellence in these areas has made us a worldwide supply chain leader, committed to helping clients overcome their logistical constraints.

At Geodis Road Transport we welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

Our Customer Account Managers assist with the development and growth of the initial customer network for the Geodis marketplace. You are part of a team that partners with external clients and the internal sales team to facilitate and execute daily operations, while anticipating challenges and presenting solutions to delight our Enterprise customers and support Geodis RT's business objectives. Account Managers are committed to continuous improvement. We are seeking candidates who are excited to help create a product with lasting value, have a desire to improve their operations acuity, and are passionate about changing the Logistics Industry abroad.

What You'll Do

• Direct, manage and execute daily operations in support of our International customer base
• Work with customers to continually seek new solutions for their logistics challenges
• Manage any issues that come up in the normal operation of freight movement
• Be able to speak to core operational and growth metrics with the management team

What You'll Need

• Demonstrated ability to solve problems under pressure
• Innovative mindset focused on doing things better, faster, more efficiently
• Ability to collaborate and work with a highly diverse set of customers, transportation partners, and internal partners
• Passion for the service needs of our customers and transportation partners
• Analytical and critical thinking ability
• Strong communication and organizational skills
• Bachelor's Degree or equivalent experience