GenO Cloud Adoption Manager

myGwork; Málaga; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading company is looking for a Cloud Adoption Manager to join their team in Málaga. This role involves guiding clients through their Oracle Cloud Adoption journey, ensuring customer account activation and providing ongoing support. Candidates should possess a BA/BS degree and demonstrate strong problem-solving and customer service skills. The company offers significant professional development investments and a supportive, inclusive environment.

Servicios

Investment in professional development

Flexible work environment

Defined career progression

Competitive pay and excellent benefits

Formación

• 0-2 years working experience in a customer-facing role is a plus.
• Passionate about IT and technology.
• Energetic and sociable with great networking skills.

Responsabilidades

• Ensure customer account activation and early use knowledge.
• Monitor the adoption plan with the customer to ensure progress.
• Identify and escalate new business opportunities.

Conocimientos

Problem-solving

Project Management

Customer Focus

Collaboration

Coordination

Educación

BA / BS degree in relevant field

Descripción del empleo

This job is with Oracle, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Language / s required : English and Spanish

This team of Cloud Adoption Managers plays a pivotal role in ensuring our clients receive world-class guidance and support on their journey of Oracle Cloud Adoption.

What You’ll Bring

BA / BS degree (or higher) in any relevant field

Relevant modules in your degree and / or working experience :

Project Management, Business or IT

Problem-solving skills, task planning and delegation skills

Passionate about IT and technology

Listening and coordination skills.

Energetic and sociable person with the customer at the heart of their concerns, constantly seeking to anticipate customer needs by offering advice, training, or methodology.

Able to understand customers' business requirements and their definition of success.

Collaborative skills with great networking skills and the ability to work in teams.

0-2 years working experience, creativity, and passion to join the team, working in a professional and competent manner.

Work experience in a customer facing role is a plus.

What we’ll give you

Significant investment in your professional development via training, mentoring and a social network of resources and thought leaders inside Oracle.

Fun and flexible work for the ideal work-life balance.

An inspiring, inclusive, and multicultural community that values fresh perspectives.

A defined career progression based on annual performance and personal development.

The opportunity to engage with a variety of customers in multiple areas.

Competitive pay and excellent benefits that will help you do your best work.

LI-BS1

Career Level - IC1 What You’ll Do

Ensure a quick and smooth customer account activation, provide the customer with the relevant knowledge for early use.

Continuously monitor and review the adoption plan with the customer to ensure progress in line with their expectations, facilitate ROI, ensure success during critical stages (Go Live for example) and provide long-term customer support.

Identify and escalate new business opportunities.

Stimulate customer interest by sharing relevant information and facilitating their connection with relevant Oracle activities

Remove barriers : ensure the progress and rapid resolution of support tickets by engaging the relevant teams and defending the customer’s interests, while proactively identifying structural problems affecting the customer’s use of Oracle Cloud and developing a resolution plan.

Act as a customer advocate for product features and requirements.

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing

or by calling [phone] in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.