Genius Bar Technician: Repair Pro & Customer Experience

Lex; Valencia; Presencial; EUR 24.000 - 32.000; Jornada completa

Descripción de la vacante

Apple Valencia is seeking a Genius to combine extensive troubleshooting skills with the ability to inspire excitement for Apple’s products and services. You will educate customers about repair options and perform repairs on all Apple products serviced in the store.

A Genius excels at repairing relationships with customers and demonstrates the high standard of service and support in our retail stores. You will mentor team members and support leadership to resolve escalations.

Formación

• Experience in retail or sales or related work experience.
• Ability to visually inspect hardware and safely conduct repairs.
• Experience troubleshooting hardware and software issues in a customer service environment.

Responsabilidades

• Troubleshoot, diagnose, repair, and resolve service concerns for Apple hardware and software.
• Provide excellent service by understanding customer needs and educating on Apple products and services.
• Repair Apple devices and support customer-facing activities in-store as needed.
• Mentor team members and share knowledge to improve store performance.
• Support leadership in resolving customer escalations.

Conocimientos

Retail experience

Troubleshooting

Hardware repair

Software repair

Customer service

Descripción del empleo

Apple Valencia is seeking a Genius to combine extensive troubleshooting skills with the ability to inspire excitement for Apple’s products and services. You will educate customers about repair options and perform repairs on all Apple products serviced in the store.

A Genius excels at repairing relationships with customers and demonstrates the high standard of service and support in our retail stores. You will mentor team members and support leadership to resolve escalations.