Genesys cloud

K&K Talents; Madrid; Presencial; EUR 40.000 - 70.000; Jornada completa

Descripción de la vacante

A leading recruiting agency seeks candidates for a technical role focused on Genesys Cloud solutions in Madrid. The position involves ongoing support, maintenance, and project management of Genesys Cloud environments. Applicants must possess work authorization for Spain without employer sponsorship.

Formación

• Experience with Genesys Cloud environments is essential.
• Strong scripting skills in Python and Shell required.

Responsabilidades

• Support and maintain Genesys Cloud environments.
• Develop and integrate Genesys Cloud solutions.
• Lead technical projects related to Genesys Cloud.

Conocimientos

Python

Shell scripting

Genesys Cloud solutions

Descripción del empleo

is an international recruiting agency that has been providing technical resources in the European region since 1993. This position is with one of our clients in

Spain

who is actively hiring candidates to expand their teams.

Roles and Responsibilities :

• Provide ongoing support and maintenance for Genesys Cloud environments.
• Monitor platforms and provide immediate support to resolve any issues.
• Implement new product versions and updates according to industry standards.
• Develop and integrate Genesys Cloud solutions, agent scripting, and data actions.
• Configure and manage Genesys Cloud objects using Python and Shell scripting.
• Lead technical projects, including design, development, and implementation of Genesys Cloud solutions.
• Collaborate with business and IT teams to ensure project requirements are met.
• Prepare and maintain technical documentation, including business requirements and technical design specifications.
• Act as the primary technical contact for clients, providing expert advice and support.
• Build and maintain trustful partnerships with clients, ensuring their needs are met and expectations exceeded.

Note : Applicants for employment in Spain should possess work authorization which does not require sponsorship by the employer for a visa.