Genesys cloud

K&K Talents; Almería; A distancia; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading recruiting agency is seeking a Genesys Cloud expert to provide technical support and project management for a client in Spain. The role involves maintaining Genesys environments, implementing updates, and collaborating with teams to ensure client needs are met. This full-time remote position requires proficiency in Python and Shell scripting, among other skills.

Formación

• Experience in managing Genesys Cloud environments.
• Proficient in Python and Shell scripting.
• Ability to lead technical projects and build client relationships.

Responsabilidades

• Provide ongoing support and maintenance for Genesys Cloud environments.
• Implement new product versions and updates following industry standards.
• Lead technical projects for Genesys Cloud solutions.

Conocimientos

Python

Shell scripting

Technical support

System integration

Client relationship management

Descripción del empleo

K&K Talents is an international recruiting agency that has been providing technical resources in the European region since 1993. This position is with one of our clients in Spain who is actively hiring candidates to expand their teams.

Role : Genesys Cloud

Location : Spain, Remote

Employment type : B2B contract / Full time Permanent

Roles and Responsibilities :

• Provide ongoing support and maintenance for Genesys Cloud environments.
• Monitor platforms and provide immediate support to resolve any issues.
• Implement new product versions and updates according to industry standards.
• Develop and integrate Genesys Cloud solutions, agent scripting, and data actions.
• Configure and manage Genesys Cloud objects using Python and Shell scripting.
• Lead technical projects, including design, development, and implementation of Genesys Cloud solutions.
• Collaborate with business and IT teams to ensure project requirements are met.
• Prepare and maintain technical documentation, including business requirements and technical design specifications.
• Act as the primary technical contact for clients, providing expert advice and support.
• Build and maintain trustful partnerships with clients, ensuring their needs are met and expectations exceeded.

Note : Applicants for employment in Spain should possess work authorization which does not require sponsorship by the employer for a visa.