Commercial Tool Teams Lead

Hotelbeds Group; Palma; Presencial; EUR 55.000 - 76.000; Jornada completa

Descripción de la vacante

HBX Group, based in Palma, Mallorca, is seeking a Sales Tools Team Lead to oversee management, optimization, and continuous improvement of sales tools and business-critical systems. You will coordinate incident resolution, gather business feedback, monitor tool performance, and drive governance and process enhancements.

Lead a team, mentor members, and partner with business and tech teams to align tools with growth goals.

Formación

• Experience leading sales tools teams or similar leadership roles.
• Strong ability to manage stakeholders and communicate across disciplines.
• Proven track record in incident management and problem solving.

Responsabilidades

• Oversee governance and centralization of sales tools and processes.
• Coordinate incident resolution to ensure business continuity.
• Identify and implement tool performance improvements.
• Collaborate with business and technical teams to align tools with requirements.
• Lead and develop team members; conduct regular performance discussions.

Conocimientos

Stakeholder management

Cross-functional collaboration

Communication skills

Project management

Analytical skills

Risk management

Prioritization

Sales tools experience

CRM experience

Incident management

Process improvement

People management

Requirements gathering

Herramientas

CRM software

Descripción del empleo

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.JOB DESCRIPTION:About UsHBX Group is the world’s leading technological partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard-to-reach high-value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course, we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality.Job SummaryThe Sales Tools Team Lead is responsible for overseeing the management, optimization, and continuous improvement of sales and business-critical tools to ensure alignment with organizational objectives. Acting as the key liaison between business and technical teams, this role drives operational efficiency, incident resolution, stakeholder engagement, and tool performance enhancement. The position also includes leading and developing a team, fostering collaboration across functions, and ensuring tools effectively support business growth and strategic goals.Key ResponsibilitiesCentralize and govern sales tool management through standardized processes, including ticketing, escalation procedures, and stakeholder communication frameworks.Coordinate the resolution of tool-related incidents and issues to ensure business continuity and minimize operational disruptions.Proactively identify, investigate, and resolve system and tool inefficiencies to improve operational performance and reduce downtime.Gather, evaluate, and prioritize business feedback to align tool capabilities with evolving business requirements.Monitor tool performance through regular assessments, usage analysis, and continuous optimization initiatives.Act as the primary point of contact between business and technical teams, ensuring effective communication and collaboration.Drive continuous improvement initiatives for tool governance, support processes, and user experience.Lead, develop, mentor, and coach team members to achieve departmental goals and individual performance objectives.Conduct regular performance reviews, feedback sessions, and development discussions with direct reports.Experience & SkillsStrong stakeholder management and cross-functional collaboration skills.Excellent written and verbal communication skills.Proven project management and organizational abilities.Strong analytical, problem-solving, and decision-making skills.Knowledge of risk management principles and best practices.Ability to manage multiple priorities in a fast-paced environment.Minimum 2 years of experience in sales tools, CRM, or business systems management.Experience in incident management, troubleshooting, and process improvement.Proven ability to gather business requirements and drive system enhancements.Minimum 1 year of people management experience, including coaching and team development.Experience working across technical and business teams to deliver operational objectives.At HBX Group, we believe that diversity drives innovation and makes travel a force for good.We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives, and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.As well as an attractive benefits package you will be able to work:Within an innovative, engaging and multicultural environment.Have the opportunity to build strong and lasting business relationships and friendships from around the world.Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.