Future position : Onsite IT Support Engineer

Nsc Global; Madrid; Presencial; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

An established industry player is seeking an Onsite Support Engineer to provide exceptional end-user support in a dynamic environment. This role involves hands-on experience with desktop infrastructure, including the installation and maintenance of PCs, networks, and peripherals. The ideal candidate will possess strong technical knowledge and interpersonal skills, ensuring effective communication with clients and stakeholders. Join a forward-thinking company where you can leverage your expertise in a global delivery environment and stay updated with the latest technology trends. This is an exciting opportunity to make a significant impact while working collaboratively with diverse teams.

Formación

• 3-5 years of technical support experience in an onsite environment.
• Strong understanding of computer hardware, software, and networking.
• Certifications in relevant technical fields preferred.

Responsabilidades

• Provide end user support and maintain desktop infrastructure.
• Collaborate with Technology teams for efficient operations.
• Diagnose and troubleshoot hardware, software, and network issues.

Conocimientos

Technical Support

Communication Skills

Analytical Skills

Time Management

Problem-Solving

Interpersonal Skills

Educación

Bachelor's degree in Computer Science

Certifications (CompTIA A+, Network+)

Herramientas

Microsoft Intune

SCCM

VMWare Horizon

Active Directory

DHCP

DNS

Descripción del empleo

Overview

We are gearing up for a project starting mid-2025 and are looking for candidates interested in joining NSC in the not too distant future. If you are thinking about making a change but are not quite ready to do so, please review the JD below and apply online. We will reach out to you once we're ready to start recruitment activities.

The Onsite Support Engineer is responsible for providing end user support, hands and feet support, and working with business users & multiple stakeholders to ensure efficient support to business without impacting business. The role will require hands-on experience of support.

Responsibilities

• Experience with Microsoft desktop operating system and Windows application deployment, configuration, and management.
• Windows Client Administration.
• Build and install PCs, telephone systems, wireless networks, and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure.
• Maintain installed PCs, networks, telephone systems, and peripherals with routine maintenance.
• Identify, log, and resolve technical problems with software applications or network systems.
• Identify potential changes and system improvements to present to technical teams for consideration and implementation.
• Collaborate with Technology team members to ensure efficient operation of the organization’s desktop computing environment.
• Where required, administer, and resolve issues with associated end-user workstation network software products.
• Receive and respond to incoming calls, messages, and/or work orders regarding desktop problems.
• Basic experience in supporting networks devices and servers in a business environment.
• Ensure that work is carried out within agreed service levels.
• Explain and document technical issues in a clear way to technical teams and business stakeholders.
• Have proven track record of working with technologies from Microsoft Intune (Autopilot), SCCM, VMWare Horizon, Intune etc.
• Proactive and passionate about EUC, with strong interpersonal skills and excellent time management skills.
• Strong capabilities in Windows 10 / Windows 11 support, migration & deployment.
• If necessary, liaise with third-party support and PC equipment vendors.
• Perform related duties consistent with the scope and intent of the position.
• Hands-on experience in End to End Desktop/Laptop life cycle management.
• Experience and desire to work in a Global delivery environment.
• Communication and analytical skills.
• Provide technical support to clients on-site, resolving hardware, software, and network issues.
• Install, configure, and maintain computer systems and related equipment.
• Diagnose and troubleshoot technical problems using analytical and problem-solving skills.
• Train and educate clients on how to use new technologies and software.
• Document technical issues and solutions for future reference.
• Maintain a positive and professional attitude while interacting with clients.
• Stay up to date with the latest technology trends and advancements.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field (may not be required in all cases).
• Minimum of 3 years to 5 years of experience in technical support, preferably in an onsite environment.
• Strong understanding of computer hardware, software, and networking concepts.
• Excellent communication and interpersonal skills to build rapport with clients.
• Ability to work independently and solve problems effectively.
• Excellent time management and organizational skills.
• Valid driver's license and willingness to travel to client sites (preferred).
• Experience with specific industry-related technologies.
• Certifications in relevant technical fields (CompTIA A+, Network+, etc.).
• Bilingual or multilingual skills (country-specific local language skills preferred).

Technical Experience:

The Tech-bar/OSS support member should have strong technical knowledge and hands-on experience in the following technologies:

• Microsoft Client OS (Win 10, 11)
• Active Directory & its services, DHCP, DNS
• Print and File share services
• Hardware Break-fix
• Patch Management