[Full Remote] People Advisor (HR)

Joinrs US; Madrid; A distancia; EUR 20.000 - 30.000; Jornada completa

Descripción de la vacante

Join a vibrant and innovative international group as a Housekeeping Supervisor intern at a luxurious urban resort. This role offers a unique opportunity to work in a fast-paced environment where your proactive and energetic approach will shine. You'll be responsible for supervising housekeeping operations, ensuring guest satisfaction, and fostering teamwork. With a focus on quality service, you'll collaborate with various departments to create unforgettable hospitality experiences. If you're passionate about making a positive impact in a dynamic team, this is the perfect opportunity for you!

Servicios

Innovative work environment

Opportunities for career growth

Creative and rewarding workplace

Team-oriented culture

Formación

• Fluent in Spanish and English with excellent communication skills.
• Ability to multitask and work in a fast-paced environment.

Responsabilidades

• Supervise the housekeeping department and uphold service standards.
• Ensure guest satisfaction and address issues promptly.
• Promote teamwork and quality service through daily coordination.

Conocimientos

Multitasking

Teamwork

Attention to Detail

Communication Skills

Proactive Attitude

Educación

High School Diploma

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Descripción del trabajo

SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary!

Job Description

We are looking for a Housekeeping Supervisor intern to be a part of the pre-opening team at SLS Barcelona. Under the guidance of the Housekeeping Manager, you will be responsible for supervising the overall operation of the housekeeping department.

• Ensure all departmental service standards and sequences of service are being upheld.
• Work collaboratively with all housekeeping partners on a day-to-day basis.
• Maintain a close relationship with the Front Office and Engineering Team.
• Ensure guest satisfaction - address guest issues as they arise and provide prompt correspondence if necessary.
• Check public areas, guest rooms / suites, equipment, linens are clean and in good repair; advise team members of areas of improvements.
• Support in handling complaints and special requests and needs of the guests, VIPs and repeat visitors to achieve complete guest satisfaction.
• Promote teamwork and quality service through daily communication and coordination with other department managers.
• May assist with deep cleaning projects and / or assist housekeeping staff during high volume periods.
• Perform housekeeping duties necessary, including making beds as well as vacuuming and cleaning guest suites to ensure guest satisfaction.

Qualifications

What we are looking for...

• Someone who understands, celebrates, and embraces the SLS brand values.
• Ability to multitask and work in a fast-paced environment.
• Proactive, positive, energetic, dynamic, emphatic, team-worker, with a high-level attention to detail and passion for hospitality.
• Excellent verbal and written communication skills. Fluent in Spanish and English.
• You make people feel good - your team, guests, and colleagues alike. You make a positive impact.
• You learn quickly and adapt to SLS’s unique culture.
• You are humble and open to ideas. We leave our ego at the door and help get things done.
• You’re up for doing things differently and trying (almost) everything once.
• You want to be part of a team that works hard, supports each other, and has fun along the way.

Additional Information

What's in it for you...

• The opportunity to be part of an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Become part of a team that’s very passionate about creating great hospitality experiences.

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