Full Remote Customer Success Manager

Joinrs US; Barcelona; A distancia; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A leading technology company is seeking a Customer Success Manager in Barcelona to ensure customers have a positive experience with the company's products. Responsibilities include onboarding new customers, managing client portfolios, and collaborating closely with sales and support teams. Ideal candidates will have strong customer-facing experience, a passion for technology, and excellent organizational skills. Remote work is available, alongside competitive compensation and benefits.

Servicios

Competitive compensation

Benefits

Opportunities for personal development

Travel opportunities

Formación

• Experience in customer success or related field.
• Fluency in additional languages is a plus.

Responsabilidades

• Onboard new customers and support existing ones.
• Collaborate with sales and support teams.
• Manage a portfolio of clients.
• Troubleshoot and manage campaigns.

Conocimientos

Customer-facing experience

Empathy

Passion for technology

Excellent presentation skills

Organizational skills

Ability to work collaboratively

Descripción del empleo

The role of a Customer Success Manager at Canonical involves supporting customers to ensure they have a positive experience with Canonical's products and services. This includes onboarding new customers, supporting existing ones, and collaborating with sales and support teams to develop engagement plans. The CSM will focus primarily on the Tech segment, including store customers, and will manage a portfolio of clients. Responsibilities include troubleshooting, documentation, campaign management, risk and opportunity identification, and feedback collection. The role requires customer-facing experience, empathy, a passion for technology, excellent presentation and organizational skills, and the ability to work collaboratively across departments. Proficiency in additional languages is a plus. The position offers remote work worldwide, competitive compensation, benefits, and opportunities for personal development and travel.

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