Frontend Platform Engineering Manager (100% remote-friendly within Spain)

docplanner.tech; Comunidad Valenciana; Híbrido; EUR 21.000; Jornada completa

Descripción de la vacante

An established industry player is seeking passionate Customer Advisors to enhance their customer service team. This role involves being the first point of contact for customers, addressing inquiries, and providing effective solutions. With a focus on building technical knowledge of lighting products, you will assist customers in creating the perfect ambiance in their homes. The company offers a dynamic work environment with opportunities for growth and learning, along with a range of perks including a competitive salary and flexible working options. If you are communicative, patient, and thrive under pressure, this is the perfect opportunity for you!

Servicios

30 vacation days

Employee discount on products

Fully equipped home office

Private health insurance

Social activities and events

Transportation or restaurant allowance after 6 months

Workation options

Flexible working hours

Formación

• Strong communication and customer service skills are essential.
• Experience with CRM systems and ability to multitask effectively.

Responsabilidades

• Serve as the first point of contact for customers via email, phone, or chat.
• Provide proactive advice and manage customer inquiries and orders.

Conocimientos

Customer Service Experience

Multitasking

Communication Skills

Fluency in Norwegian

Fluency in English

Stress Management

Commercial Insight

Educación

Spanish Social Security Number or NIE

Herramientas

Salesforce

Descripción del empleo

Do you speak Norwegian and at least also English? Are you passionate about being on the front line of customer service, answering customer inquiries? If so, seize this opportunity now! We are looking for Customer Advisors to join our Customer Service Department.

What will you do?

As a Customer Advisor, you will be the first point of contact for our customers, communicating with them via email, phone, or chat. Your role involves accurately addressing a wide range of questions and translating issues into effective solutions.

In this position, you will make informed decisions, provide proactive advice, and assist customers across Europe in creating the perfect ambiance in their homes. You will achieve this through your growing technical knowledge of our lighting products. Additionally, you will thoroughly record customer data and manage orders, shipments, and returns or warranty claims in our CRM system.

You will receive initial training from a colleague before starting to work independently.

Job requirements

We are looking for you, because you...

1. are communicative and have a knack for smooth conversations;
2. have prior experience as a customer service representative;
3. are proficient with systems (preferably Salesforce) and excel at multitasking;
4. are fluent in Norwegian and you are at least also solid in English;
5. would be a standout candidate if you are fluent in a third language;
6. handle stress well and remain composed under pressure;
7. are patient, a good listener, and possess commercial insight;
8. have a Spanish Social Security Number and/or a NIE - without it, you cannot start working for us!

We believe in on-the-job learning! If you don't meet all the requirements listed above, you are still encouraged to apply. The most crucial qualifications for us are proficiency in the required languages and possession of a Spanish Social Security Number and/or NIE.

We offer you...

1. a base salary of EUR 20,500 per year gross, based on full-time employment.
2. 30 executive days to use for a well-deserved vacation or to just live your life outside of work!
3. 60% working in our amazing, new office in the center of Barcelona - you will be able to work 40% at home.
4. The possibility to work fully remote when you make use of our workation options.
5. a fully equipped home office.
6. Create the perfect ambience with lamp and light, even at home: enjoy an employee discount on our ambient lighting to brighten up your house.
7. Unlimited opportunities to learn and grow - your knowledge and development is key. Develop at your own pace in our online learning world.
8. After 6 months of working with us, you can choose between a transportation or restaurant allowance.
9. After 6 months of working with us, you will receive private health insurance fully covered by us!
10. Plenty of social activities! Join us for padel, lunchtime walks or runs. Play a game together, or party with us at our company events and afterwork drinks. There’s something to do for everyone!

Working hours are as follows:

Monday to Friday from 08:00 - 17:00 / 09:00 - 18:00 (one free hour)

Saturday: 08:00 - 17:00 (one free hour)

Working on Sundays or National Holidays are also a possibility: in that case, you will receive an extra allowance, or you can choose for extra free days!

What about us?

We are a fast-growing international organization with 39 webshops in 31 European countries! Our head office is based in the Netherlands but with a growing customer base, we've expanded our offices to Barcelona (Spain) and to Kraków (Poland). Our company is a part of a bigger group of lamplovers: LUQOM Group. Together with them we manage all of our customer service queries mostly in Barcelona and Kraków. Therefore, it would be possible that you will not only work for us, but also for one of our sister companies within the LUQOM Group.

Are you ready?

Are you ready to take on the challenge of bringing 100% Ambience to Europe? Excited? Let us hear from you! Send us your motivation and CV and who knows, you might soon be part of our team!

We start with a 15-minute introduction online, followed by a first interview at our Barcelona office. If the energy sparks on both sides, we’ll warmly welcome you on board!

Do you speak Norwegian and English with one (or more) of the below languages?

1. Dutch
2. German
3. French
4. Spanish
5. Croatian
6. Finnish
7. Danish
8. Swedish
9. Portuguese

When you speak one (or more) of the below languages, please let us know!

1. Bosnian
2. Bulgarian
3. Greek
4. Lithuanian
5. Macedonian
6. Turkish