Front Office Trainee

Mandarin Oriental Hotel Group Limited; Madrid; Presencial; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

A prestigious luxury hotel group in Madrid is seeking a Guest Relations Assistant to ensure memorable guest experiences through exceptional hospitality. Responsibilities include assisting guests during check-in and checkout, resolving inquiries and complaints, and maintaining a balanced cash bank. Ideal candidates have strong customer service skills and a passion for hospitality. Meals during shifts and uniform provisions are included.

Servicios

Meals included during shifts

Uniform and laundry service provided

Formación

• Strong customer service skills and hospitality experience.
• Ability to handle guest interactions professionally.
• Punctuality and adherence to hotel rules.

Responsabilidades

• Assist guests at check-in and check-out in a friendly manner.
• Resolve customer complaints and respond to inquiries.
• Maintain a balanced bank assigned by the hotel.

Descripción del empleo

The Company

Mandarin Oriental Hotel Group, award-winning owner and operator of some of the world's most prestigious hotels and resorts. The Group now operates or has in development 36 hotels with more than 11,000 rooms in 25 countries in key business and leisure destinations.

The Hotel

Renowned Parisian designers Gilles & Boissier, have created a sophisticated residential design for the 100 rooms and 53 suites, including several one-of-a-kind specialty suites, featuring unique design elements inspired by the hotel’s historic connections to the city, Spanish culture and art. With a stunning and meticulous restoration that celebrates César Ritz’s pioneering spirit, a prestigious central location, five restaurants and bars overseen by one of Spain’s most celebrated chefs and exceptional leisure and wellness facilities, Mandarin Oriental Ritz, Madrid is set to become the city’s most luxurious hotel.

Duties

• Assist guests at check-in in an efficient and friendly manner, using guest name whenever possible.
• Arrange for luggage to be delivered to guest rooms.
• Issue correct keys to the guest.
• Assist guests with checkout at end of stay.
• Ascertain guest satisfaction, collect keys, post late charges and present the bill to the guest.
• Maintain a balanced bank assigned by the hotel.
• Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolve customer complaints; assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• Respond to all guest requests in an accurate and timely manner.
• Interactions with guests will be in person and by phone.
• Work harmoniously and professionally with co-workers and management.
• Assist in providing escorting to all guests to their rooms.
• Support the Fans of MO guest recognition program and ensure the growth of enrolment and quality of program execution.
• Upsell additional facilities and services, when appropriate.
• Assist Guest Relations colleagues during their days off or holidays in order to connect with the guest and learn more about their stay and how their experience is in the hotel.
• Be punctual at all times and adhere to general hotel rules strictly.

Benefits

Meals included during shifts, uniform and laundry service provided