Front Office Supervisor

SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence, and excellence to Barcelona’s waterfront district of Port Forum. Here, the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences – meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona offers an array of exclusive amenities including rooftop dining and bars, three swimming pools, an 800-square-meter ballroom with natural light, breakout rooms for meetings, a spa, and a fitness center. Say farewell to the ordinary, and hello to the extraordinary!

Job Description

What you’ll do

We are seeking a Front Office Supervisor to join the pre-opening team at SLS Barcelona. Reporting to the Assistant Front Office Manager, you will oversee the operational efficiency of all Front Office areas during your shift and ensure exceptional service delivery.

• Manage guest arrivals and departures, ensuring data accuracy across systems.
• Schedule, assign daily tasks, lead pre-shift meetings, and train team members.
• Monitor and evaluate team member performance.
• Coordinate with Housekeeping to ensure rooms are ready for check-in.
• Assist team members with guest inquiries, requests, and complaints, ensuring timely and friendly service.
• Provide guests with accurate information about hotel amenities, services, and local attractions.
• Handle cash and credit transactions accurately.
• Stay informed about hotel events and local activities to assist guests effectively.
• Record guest preferences and handle messages and requests proactively.
• Ensure correct rate quotes as per strategy and website.
• Report issues to relevant departments and verify completion of work.
• Maintain cleanliness and presentation of reception and public areas.

Qualifications

What we are looking for...

• At least 2 years of Front Office experience, preferably in an upscale or lifestyle hotel.
• Experience with hotel pre-opening is advantageous.
• Alignment with SLS brand values.
• Ability to multitask in a fast-paced environment.
• Proactive, positive, energetic, detail-oriented, and passionate about hospitality.
• Excellent communication skills in Spanish and English.
• Ability to make guests, team, and colleagues feel valued and comfortable.
• Quick learner with adaptability to SLS culture.
• Humble, open-minded, and collaborative attitude.
• Willingness to innovate and try new approaches.
• A team player who enjoys supporting colleagues and having fun.

Additional Information

What's In It For You...

• Opportunity to join a dynamic, international hospitality group focused on growth and brand building.
• A creative and rewarding work environment.
• Be part of a passionate team dedicated to exceptional hospitality and exploring new locations.
• Competitive compensation and development opportunities.
• Discounts across Ennismore brands.

SLS is part of Ennismore, a culture-driven hospitality company with a global collection of brands, in partnership with Accor since 2021.