Front Office Supervisor

Aethos; Peguera; Presencial; EUR 25.000 - 45.000; Jornada completa

Descripción de la vacante

Join a dynamic hospitality company that values extraordinary experiences and community. As a Front Office Supervisor, you'll lead a team to ensure exceptional service and guest satisfaction. This role offers an opportunity to thrive in a vibrant environment while contributing to a culture of wellness and sustainability. Your leadership will help shape memorable experiences for guests, making every interaction meaningful. If you're passionate about hospitality and ready to make an impact, this is the perfect opportunity for you.

Formación

• Experience in luxury hospitality roles is essential.
• Proficiency in hotel management systems and MS Office is required.

Responsabilidades

• Manage daily operations of the Front Office team for a seamless guest experience.
• Oversee check-ins, check-outs, and address guest inquiries professionally.

Conocimientos

Luxury hospitality experience

Hotel management systems proficiency

Exceptional communication skills

Leadership abilities

Attention to detail

Multitasking abilities

Proactive mindset

Herramientas

MEWS

HUBos

MS Office

Descripción del empleo

Who we are:

Aethos is more than just a destination; it’s a celebration of extraordinary places, passionate individuals, and shared experiences. We believe that travel and hospitality should inspire and positively impact the mind, body, and spirit. That’s why we carefully select our locations and partner with people who are eager to be part of a community rather than simply filling a role. At Aethos, everyone has the opportunity to make a personal impact, as we believe great ideas can come from anyone.

As a young and dynamic hospitality company, we understand the value of quality time spent with loved ones. We’re committed to sustainability, well-being, and providing the luxury of space and time. Above all, we champion freedom from the pressures and stresses of modern life. Our goal is to be the first choice for those seeking an escape from the mundane, the stressful, and the unsustainable.

This is how we redefine hospitality: while every decision we make revolves around the needs of our guests and community, we always strive to build a workplace that is enriching and meaningful. We are driven by the desire to create a world we are proud to be a part of, and we invite you to join us in making it a reality.

Aethos Mallorca – Our hotels

Aethos Mallorca is the latest addition to our carefully curated collection of hotels, set to open in June 2025. Located in the charming coastal town of Paguera, just outside Palma, the hotel overlooks the sea and offers front-row seats to breathtaking Mediterranean sunsets. Blending laid-back island spirit with refined design, Aethos Mallorca is more than a destination—it’s a lifestyle.

As part of the Aethos family, you’ll be joining a hospitality brand that’s redefining the guest experience across Europe. Our portfolio includes distinctive properties such as Aethos Milan, Monterosa (in the Italian Alps), Saragano (Umbria), Sardinia, Corsica, and Ericeira (Portugal). With Mallorca opening soon and Madrid on the horizon in 2026, Aethos continues to grow while staying true to its purpose: creating spaces where people feel connected, inspired, and at home.

At Aethos, we believe in thoughtful hospitality and meaningful work. Your journey with us in Mallorca is more than just a role—it’s an opportunity to grow, contribute, and be part of something exceptional.

Position summary

As Front Office Supervisor, I will manage the daily operations of the Front Office team, ensuring a seamless and personalized guest experience. Through proactive leadership, I will address guest needs, foster cross-department collaboration, and maintain high service standards.

My responsibilities include overseeing check-ins and check-outs, handling inquiries, and ensuring accurate financial reporting. I will support the Assistant Front Office Manager in upholding Aethos values and driving operational excellence while contributing to wellness, sustainability, and financial performance to exceed guest expectations.

Key responsibilities

1. Operational Ownership

I will ensure the smooth operation of the Front Office team by:

• Supporting a guest-centric culture and raising awareness among colleagues about the importance of guest experience.
• Managing the guest experience from arrival to departure, including special occasions, with precision and warmth.
• Overseeing daily operations, including arrivals, departures, check-ins, check-outs, and guest interactions.
• Addressing inquiries and resolving concerns promptly and professionally.
• Coordinating reservations, transportation, and special requests for personalized service.
• Conducting Front Office audits and ensuring accurate reporting.
• Monitoring security and safety protocols for guest and host well-being.
• Reviewing PMS reports and resolving discrepancies.
• Maintaining detailed guest profiles for personalized service.
• Managing host schedules, ensuring professionalism and punctuality.
• Ensuring accuracy of daily checklists and room inventory management.
• Collaborating with Housekeeping, Maintenance, Room Service, Engineering, and Security to enhance guest satisfaction.
• Supporting upselling initiatives and preparing for the next day's operations.
• Coordinating guest transfers with transportation providers.
• Attending and contributing to departmental meetings and briefings as required.
• Performing additional tasks as assigned by senior leadership.

I am committed to upholding and exceeding Aethos quality standards by:

• Maintaining a visible presence in guest areas and offering hands-on support.
• Creating a warm and professional first impression for all arrivals and departures.
• Personalizing interactions to anticipate and meet guest preferences.
• Sharing knowledge about hotel services, amenities, and the local area.
• Supporting seamless communication between guests and departments to fulfill special requests.
• Handling guest complaints and suggestions, logging them, and ensuring timely resolution.
• Monitoring guest feedback and implementing service recovery when necessary.
• Offering directions and accompanying guests when required.
• Ensuring compliance with procedures and brand standards.

Financial Performance

I will contribute to the financial success of the Front Office team by:

• Optimizing host productivity and resource allocation.
• Managing all Front Office and PMS end-of-day processes, including reconciliations and ensuring accurate host Cashier Closures.
• Driving upselling and cross-selling initiatives to increase revenue.
• Completing all required reports on time, including HR documents, quality assessments, and operational reports.
• Conducting nightly audits to ensure accurate financial reporting and reconciliation across departments.
• Identifying and addressing discrepancies in financial records promptly.
• Ensuring adherence to hotel credit policies for foreign currencies, credit cards, and cash.
• Maintaining accurate cashier reports and balancing the assigned bank.
• Providing necessary information to Finance and Management during unannounced cashier audits.
• Staying updated on packages, promotions, and discounts related to guest accounts and reservations.
• Analyzing guest feedback and operational data to identify opportunities for revenue growth.

People Management Support

• As a Front Office supervisor, I will guide and support the nighttime Front Office team to achieve excellence by:
• Guiding and supporting the Front Office team, promoting a collaborative and positive work environment.
• Overseeing the recruitment, training, and onboarding process for new hosts.
• Conducting regular performance assessments and offering constructive feedback.
• Developing and managing staffing schedules to ensure optimal guest service during busy periods and sufficient coverage.
• Cultivating a positive team culture, encouraging collaboration among team members.
• Enhancing host engagement and motivation through recognition and opportunities for professional growth.

Skills and Qualifications

• Previous experience in similar roles, preferably within luxury hospitality.
• Proficiency in hotel management systems (e.g., MEWS, HUBos) and MS Office.
• Exceptional communication skills in English and Spanish; additional languages are a plus.
• A proactive, solution-oriented mindset with attention to detail and a can-do attitude.
• Strong leadership, organizational, and multitasking abilities to manage guest requests efficiently.

Additional Requirements

• Flexibility in scheduling, including night and day shifts, weekends, and holidays, with the ability to work under pressure in a dynamic hotel environment.
• Physical requirements include standing and walking for extended periods.

Ready to join us?

If you're passionate about hospitality, committed to delivering outstanding service, and excited to be part of a team that values excellence, we’d love to welcome you as our next Waiter. Your energy, dedication, and attention to detail will help create memorable experiences for every guest. We can’t wait to meet you—let’s make something exceptional together.